Talented, results driven Benefits and Customer Service Professional with extensive experience in managing employee benefits for Multi-Employer Taft Hartley Funds. Broad knowledge of Defined Benefits, Defined Contribution and Self-Funded Health Plans for over 30,000 active participants and over 14,000 retirees. Effective in leading teams of Managers, Analysts and Customer Service Professionals who successfully exceeded service levels, proper management of benefits and accountability. Implemented the Retirement Counseling program and Retirement Seminars at Building Service 32BJ which led to the successful approval of 1,800 retirement applications by the second year of implementation. Implemented the Quality Assurance and Training programs for the Member Services Team during the first year and has now been expanded throughout the organization at the NYC Carpenters Benefit Funds.