Rx 30 pharmacy software support.

• Responsible for the operational, on-site delivery of outsourcing/facilities management to Cravath.• Perform maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.• Works as part of the service delivery team to deliver service that meets SLA and document via ServiceNow or Eticket system to ensure continuous operations.• Performed onsite, maintenance, troubleshooting on office MFPs and production Press MFPs.

• Assisted in providing general help desk support to clients using Automate remote desktop tool and Connectwise ticketing system.• Assisted in providing managed IT help desk on-site services

-HP certified technician-Lexmark certified technician-Konica Minolta certified technician with EFI Fiery for office color-Konica Minolta certified professional• Customer service, client relations management, and SLA account support for assigned territory.• Parts, equipment management, and documentation for service calls via Remote Tech mobile app.• Customer service, client relations management, and SLA account support for assigned territory• Parts, and equipment inventory management with inventory accuracy above 95%, with accurate service documentation. • Provided consistent 4 hour response time, Good productivity, and first call efficiency above 75%• Provided network connectivity and customer technical support via phone for copiers and printers.

• Printer technician: Troubleshoot, repair, and perform routine maintenance on electronic and mechanical systems on solid-ink color, color laser, and monochrome laser printers. • Provided technical support to clients on PCs and network connectivity for printers and multi- function printers.• Xerox certified technician on WorkCentre and Phaser office products and also experienced on HP, Lexmark, Okidata, and Brother Printers.• Installations of printers and advanced multi-function devices in office network environments. • Perform software or firmware update on printers and multi-function printers.• Installation and configuration of Manage Print Service software on customer network systems.• Advanced Copier and mutli-function device network and software setup such as scan to network and email etc. • Assist with integration of multi-function devices with client network and software environments to improve office work flow productivity.• Consumer desktop/laptop PC repair and troubleshooting

Copier technician: Troubleshoot, repair, and perform routine maintenance on electronic and mechanical systems on digital laser copiers.Provide customer service, parts inventory management, software upgrades, radio dispatch via blackberry handheld. Also knowledgeable with MS Outlook for email communications and excel for inventory management.

Customer service