Experienced IT professional possessing variety of skills and competencies delivering quality results.Demonstrated effective leadership in building, managing, and training teams in a remote setting.Proven leadership in managing projects utilizing technical skills, project management methodology, and business acumen by coordinating requirement definitions, developing roadmaps, capturing and communicating status updates and reports, and ensuring task completion.Skilled liaison among business, IT, and leadership groups, both domestic and international, as a partner in setting goals and meeting expectations.Expertise in developing structure and repetitive processes through development life cycles and process engineering.Capabilities in streamlining operations by identifying gap and opportunities, and implementing scripts, applets, and automation where appropriate.Knowledgeable in providing support services development, documentation, and training utilizing ITIL framework and historical knowledge.Experienced with supporting ServiceNow application implementation, enhancement, and improvements.History with coaching teams and individuals in multiple arenas including athletics, profession, and education.