Luis Calle Email and Phone Number

Lead, train, and motivate a team of customer service representatives.Set clear performance expectations and provide regular feedback to team members.Monitor team performance and productivity to achieve set targets.Educate on proper procedure regarding how to properly screen members for the Medicare savings programs, SNAP and Extra Help program ( LIS ). Serviced many Healthcare companies Tenants such as United Healthcare, Aetna, BCBS, BANNER. Implement and enforce quality control processes to ensure excellent customer service.Conduct regular call monitoring and evaluations to assess the quality of interactions.Provide coaching and guidance to improve the skills and performance of team members.Workflow Management:Manage and prioritize inbound and outbound call traffic to meet service level agreements (SLAs).Develop and optimize call center schedules and staffing to ensure adequate coverage.Handle escalated customer issues and resolve complex problems.Reporting and Analysis:Generate and analyze call center performance reports.Identify trends, areas for improvement, and opportunities for efficiency.Use data to make informed decisions and implement strategies to enhance operations.Training and Development:Develop and deliver training programs for new hires and ongoing skill development for existing staff.Stay updated on industry best practices and new technologies to enhance the team's performance.Communication:Foster effective communication within the team and across departments.Collaborate with other supervisors and managers to streamline processes and improve customer satisfaction.Compliance:Ensure that team members adhere to company policies, procedures, and regulatory requirements.Maintain data security and privacy standards in customer interactions.Customer Focus:Act as a point of contact for customer escalations and complex issues.Strive to improve overall customer satisfaction by addressing concerns and feedback.

Sales and Customer Service:Assist customers with inquiries, product recommendations, and purchases.Demonstrate in-depth knowledge of Metro by T-Mobile products and services.Resolve customer concerns and escalations to ensure customer satisfaction.Encourage and motivate the sales team to meet or exceed sales targets.Store Operations:Assist in opening and closing the store as needed.Manage store inventory, including receiving and organizing merchandise.Ensure the store is clean, organized, and compliant with company standards.Handle cash and perform cash management duties, including cash register reconciliation.Monitor and maintain store security procedures.Staff Supervision and Training:Provide leadership and guidance to sales associates.Assist with recruiting, hiring, and onboarding new team members.Conduct training sessions to ensure staff is knowledgeable about products, services, and sales techniques.Monitor and evaluate staff performance, providing feedback and coaching as needed.Sales Reporting and Analysis:Assist in preparing and analyzing sales reports to track performance against goals.Identify areas for improvement and implement strategies to drive sales growth.Collaborate with the store manager to develop and execute sales plans.Compliance and Policy Adherence:Ensure that employees follow company policies, procedures, and compliance standards.Stay updated on Metro by T-Mobile's promotions, pricing, and industry regulations.Maintain awareness of industry trends and competitors.Customer Relationship Management:Build and maintain strong customer relationships to enhance customer loyalty.Gather customer feedback and insights to improve the customer experience.Handle and resolve customer complaints and issues.Administrative Tasks:Assist with administrative duties such as scheduling, payroll, and inventory management.Complete required paperwork accurately and in a timely manner.

Aircraft Launch and Recovery Operations:Operate and maintain catapults, arresting gear, and related equipment for launching and recovering aircraft.Ensure proper hook-up and tension settings for aircraft during launch and recovery.Execute launch and recovery procedures with precision, adhering to safety protocols.Aircraft Fueling and Defueling:Conduct aircraft fueling and defueling operations, ensuring safety and compliance with fueling procedures.Monitor fuel quantities, record fueling data, and conduct fuel quality checks.Perform fueling equipment maintenance and troubleshooting.Aircraft Handling and Movement:Direct aircraft movements on the flight deck, including taxiing, parking, and securing.Use hand signals and communication devices to coordinate aircraft movements.Ensure the proper chocking and chaining of aircraft during high-wind conditions.Maintenance and Repairs:Perform routine maintenance, inspections, and repairs on launch and recovery equipment.Conduct preventative maintenance checks to ensure equipment readiness.Identify and report equipment malfunctions and recommend repairs.Safety and Emergency Response:Enforce safety procedures and guidelines to prevent accidents and mishaps.Participate in emergency response drills and firefighting operations.Administer first aid and assist in the evacuation of personnel during emergencies.Teamwork and Leadership:Work closely with flight deck crews, aviation personnel, and other ABs to ensure coordinated operations.Provide guidance and training to junior ABs and new personnel.Foster a culture of safety and professionalism within the team.Documentation and Reporting:Maintain records and logs related to aircraft movements, fueling, and equipment maintenance.Report any safety incidents, accidents, or equipment issues to superiors.