- Achieved ~73% average GRR in 2024 YTD. - Increased +43% NRR YoY.

- Up sold +11% NRR of the yearly BoB value.- Developed a forecasting system for the commercial team improving forecasting accuracy. - Coached 5 peers in performance plans resulting in improvement in their OKRs.- Enabled CS Commercial pod on AWS sales achieving 75% of AWS deals within the pod. - Led international markets marketing, sales, and communication programs to streamline business support to customers and teams around the world.

- Grew ARR 140% annually. - Achieved average quarterly up-sells of $200K in 2021 for a BoB of $2.5 MM.- Led a cross-functional initiative to support and develop customers in LatAm involving teams and leadership in Marketing, Sales, and Product departments across the Americas and EMEA regions. - Developed an internal enablement program to positively impact our main KPIs. - Won 'CS Rookie of the Year 2021'.

- Guided customer strategy for a $3 MM USD BoB managing internal cross functional teams, resulting in incremental sales of $500K in 2019.- Managed customer product lifecycle communication across all stages of: Onboarding, Implementation, Training, Changes, Enhancements, Maintenance and Risk Incidents; resulting in product add-on upsells of $150K during 1H/2020.- Grew Customer Value 10% YoY through product enhancements for enterprise accounts like Emirates, Etihad, ANA, Copa Airlines, and more with an annual value of ~$3 MM USD.- Led change management best practices implementations to meet and exceed customer targets by 10-20% YoY.- Built executive-level relationships leading to a 4x customer value increase from a regional to a global deal with ANA and a new business vertical worth $500K with Tourism Boards.- Contributed as a technical translator and product specialist for multiple customers to identify and recommend solutions to achieve business goals.

- Exceeded yearly sales target (+3%) worth $200 MM USD for the largest customer in the LATAM region through differentiated strategies per store type (Supermarket, Club, eCommerce).- Drove strategic planning and relationship building to execute best-in-class product initiatives launching the e-commerce platform for toys in wm.com- Recruited, coached, and developed a junior sales team. Five direct reports.- Ensured in-store product availability >95% for merchandise replenishment.

- Increased yearly sales (+2%) worth $20 MM USD in emerging markets in Central America.- Recruited, coached, and developed a junior sales team. Three direct reports.- Coordinated cross functional teams for a go-to-market execution strategy.

Yearly Business Growth, Data Analysis and Business Strategy: Starting out as a business analyst and field representative then promoted to Account Manager, I had the chance to grow within the sales team of P&G. These roles allowed me to develop strong communication skills and highly analytical skills to exceed sales goals.Senior Account Manager - Grew market share by ~5% for all managed product categories.- Managed a $31 MM business for P&G’s second largest customer in LATAM.Account Manager - Grew market share by ~2% for all managed product categories.- Managed a $10 MM business for P&G’s second largest customer in LATAM.Sales Representative - Executed best-in-class in-store plans while improving shelf space, out of stock metrics and product display.Account Manager Junior and Data Analyst (Intern) - Grew market share by ~6% for the Dish Washing product category through regional promotions.- Managed a $7 MM business for P&G’s second largest customer in LATAM.