Designed unique disability insurance plans using confidential census data to meet the needs ofcompany's across the country.Worked closely with Sales Reps, Brokers, and internal partners to provide creative, competitive andprofitable business.Coordinated with internal stakeholders to initiate marketing strategies and meet market penetrationand business growth objectives.Reviewed renewal business to make sure performance of existing cases are consistent with companyobjectivesAssisted in the sales of 60+ cases in 2017 with a total of $5 million in annualized premium

Accurately set up of case files, generated offer letters, processed of Broker of Record/ Case Name changes.Deliver dependable, accurate and timely service; consistent with the company's vision.Review and underwrite GSI cases at their renewal period.Assumed ownership of all Content DocumentsDevelop numerous work processes and job aids used for training and processing.Consistently update and maintain Content with the constantly evolving specialist role.Actively participate in the 2015 Block Growth Initiative Project. Volunteered to become the team scribe.Developed and revise the project report for weekly meetings. Effectively communicate with internal partners to ensure proper completion of taskLearning how Unum, IDI Business Operations became and remains the market leader in Individual Disability Insurance (IDI).Fostered close relationships with partners across the company to establish a sense of unity.Appointed Young Professionals site leader at Unum, concentrating on social events.

Maintained high customer service for BlackRock and ING’s 529 College Advantage stakeholders.Assisted mutual fund shareholders, broker/dealers and fund companies with inquiries & transactionsExamined and resolved various client issues effectively and efficiently.Scored four perfect call scores my last month at BNY Mellon.

Developed a tutoring service for students/peers covering Math and Science.Provided a quality mentoring and educative practice.Main mission was to provide students from public schools in my native Worcester, with the tools and skills to improve test scores and college admittance.

▪ Perform various forms of deposits and withdrawals for Commerce Bank and Trust customers.▪ Execute specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency.▪ Explain, advise on and promote bank products and services to customers.

▪ Traveled to customer locations each day to perform inventory and other retail tasks▪ Managed inventory of retail stores.▪ Learned methods used for inventory management and enhanced skill set

▪ Supervised inner-city teenagers in a constructive environment▪ Organized team building activities for Youth Net members▪ Provided members with educational advice