Senior Retention Advocate
Current» Conducted Medicaid/Medicare/MSP eligibility assessments via telephonic or in-person interviews with members or caregivers. Researched Medicare/Medicaid eligibility and codes using ePACES and MARx, while monitoring applications to ensure compliance with HRA, LDSS, Social Security, and Medicare protocols. Submitted electronic or physical documentation to HRA/LDSS within designated timeframes for MSP/Medicaid coverage. Managed extended work cycles, ensuring accurate data maintenance and timely presentation. Prepared and submitted monthly reports to management with prompt follow-up on outstanding items. Assisted with new hire orientation, ensuring understanding of the program model, supporting enrollment growth, and providing answers to routine/workflow program-related questions.
