As a Customer Service Representative at Elevance Health, I applied my empathy and communication skills to provide answers to everyday questions concerning healthcare related policies. I worked with a diverse and collaborative team to support the mission of improving health outcomes and reducing costs for patients and providers. I leveraged my background in music performance to enhance my listening, problem-solving, and creativity skills. I am working to obtain my bachelors from Northwestern State University with a concentration of Arts in Music Performance . I developed my passion for music and learned how to perform in various settings and genres. I have two years of work experience in customer service, and I am always eager to learn new things and face new challenges. My goal is to use my skills and education to make a positive impact in the healthcare industry and society.