Luis Cortes Email & Phone Number

San Diego, Ca, Us

Managing multiple properties to ensure security protocols and standards are fulfilled to clients needs.Developed a classified system to maximize property coverage and staff performance.

Managed all aspects of event management including accounting, daily operations, marketing, vendor management and staff outsourcing.Assigned to drive the client relationship strategy by assisting them with turnkey services from creative concepts, program management and superior execution resulting in increased ROISelected destinations and venues that would reinforce program objectivesHighly experienced in executing logistics for multi-site locations in a widely distributed organizationPlanned and executed all types of high profile events for the company for business and social programsCultivated existing relationships for repeat businessShared best practices with internal team in the areas of contracting, BEOs, planning, & billing

Plan, coordinate and manages 117 employees for the on-time and on-budget successful completion of projectsReviews project SOW, drawings and all technical project documents to ensure a clear understanding of work scopeEnsures projects are appropriately staffed for meeting project requirementsIdentifies and analyzes any potential project risks and develops effective risk mitigation plans to eliminate or minimize the risk.

Created monthly work schedules including time off and vacation request.Formatted new employee, termination, pay rate and vacations request forms for all personnel.Maintained files of all confidence information such personnel and incident reports.Developed and implemented security protocols, policies and procedures, and conducted ongoing audits to ensure compliance.Designed and implemented site-specific security strategies, including state-of-the-art systems, such as alarms, CCTV and access control systems.Scheduled emergency hours for VIP clients requested buy outs of certain areas and complete buyouts of the hotelCoordinated safety protocol with VIP client's private security and bodyguardsHired and trained new employees on company policies and proceduresAssisted with sales of potential clientele.

Exceeded the store's monthly sales target/and handling the budget.Supervised, interviewed, trained, scheduled staff of 20.Responsible for safety training staff members.Generated monthly inventory reports and managed deliveries.Designed in-store displays to effectively showcase various merchandise.Coached the team on effective upselling and cross-selling methods.Immediately addressed problems with customers to promote quick and successful resolution.Processed payments for credit and debit cards and returned the proper change for cash transactions.Priced merchandise, stocked shelves and took inventory of supplies.Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.Promoted from supervisor to assistant manager within six months of employmentAlways resulting in an increase in sales, out performing other stores within the district and being awarded with multiple recognitions and bonuses.

Gained the responsibility of handling all the keys and closing the department.Recommended, selected and helped locate and obtain out-of-stock products based on customer request.Creatively solved customer problems by finding inventory at other stores.Worked with our management team to help prevent theftHelped lead project reboot team of electronics department overnightAssisted customers with the proper knowledge of Cameras, Cell Phones, Laptops, Desktops, TV's, Tablets, etc.Trained 8 new Electronic Sales Associates and 15 new Sears Associates from other departments

Personnel management interviewing hiring training mentoring/coaching and evaluatingManage merchandise selection window displays and stocking working directly with vendorsWork with corporate management developing local marketing and advertising strategiesApplied strategies that improved shrink percentage for 1 yearKey contact with suppliers / vendors securing key business agreementsMaintained price accuracy of goods and ensured adequate stock levelsPromoted from Associate to Supervisor to Management in one year.

Business Communications, Business/Corporate Communications

General Studies, 3.7