Responsible for the effective provisioning, installation, operation and maintenance of Telecommunications and Video Conferencing systems; works hand-in-hand with Networking team in establishing a converged environment that is optimized and highly resilient against downtime; ensures that all systems are properly configured and monitored to maintain compliance with enterprise standards and promote the achievement of service level agreements in a 24x7x365 enterprise environment; participates in technical research and development to enable continuing innovation within the infrastructure.

• Install, upgrade, configure and maintain MS Exchange, Cisco Unity and Cisco Call Manager (Versions 4.xx/6.xx/7.xx/8.xx) Servers.• Configure IP phone network through the use of Cisco Call Manager.• Install, Replace, and configure Cisco IP Phone Devices.• Add/Remove users to IP Telephony system.• Train and assist users on the technical use of IP phone devices and voicemail system• Setup and Configure voicemail accounts within Cisco Unity and Exchange.• Maintain and manage user’s voicemail message store through the integration of Cisco Unity and MS Exchange.• Install, Configure and maintain Cisco Voice gateways.• Keep IPT devices inventory• Assist in numerous team projects during and after normal business hours.• Apply frequent updates to existing IP Telephony Servers. • Deployed, configured and maintained Video Conferencing equipment (Tandberg, Codian, Polycoms)• Initiate and maintain Audio and Video conferences for business meetings• Set up Audio/Visual equipment for presentations.

Managed the day to day operation of the office. Supervised 2 employees and 5 Drivers. Recruited prospective candidates to work temp jobs in New Jersey.

Managed day to day support of the LAN. Installed and managed Microsoft Exchange 2003 server. Responsible for Backups. Provided desktop support for about 30 users. Researched and recommended new software and hardware.