• Perform administrative tasks such as filing patient dental charts, answer phone calls, check in patients according to office protocol, perform digital & traditional x-rays, sterilize instruments, and assist the Dr. with patient procedures.• Display superb customer service on a continuous basis with patients by treating them with professionalism, respect, and compassion while abiding by HIPAA standards.

• Served as liaison between patients and providers regarding plan of care inquiries for assigned clinic providers.• Monitored assigned provider clinic appointment schedules to ensure optimal clinic flow.• Provided administrative support to assigned providers, assisted patients with coordinating/accessing clinical/medical services within the UCLA health system and outside entities.• Assisted clinical staff with special projects as assigned, while providing a high-level of customer service in every encounter according to CiCARE standards.

• Recruited and assisted with the intake and training assessment process of each new client. • Collaborated with lead staff to develop promotion of customer flow, intake, outreach, and job placement goals for the Center. Engaged with Center applicants to motivate, encourage, and participate in various workshops.• Managed professional relationships with small businesses and employers resulting in positive job opportunities for job seekers, while ensuring that client satisfaction is promoted in a professional manner throughout the Center and during any field activities such as outreach events, job fairs, rapid response, etc.• Maintained customer data, files, assessment, services documentation and other information required to meet records and reporting standards for County of Los Angeles.

• Conducted several research projects such as Disruptive Physician Behavior and Alternative Pain Management Methods utilizing various complex Internet database sources.• Participated in metric data analysis consolidation of Excel spreadsheets for the Cardiology and Cardiovascular Surgery departments as part of Performance Improvement project.

• Conducted research utilizing various complex Internet database sources to develop an Outreach program for minority veterans residing within the catchment area of the Kansas City VA Medical Center. • Created, edited, stored, retrieved, and printed a variety of reports and documents for various VA departments, including Performance & Patient Care Improvement (PPCI) and Risk Management.

• Conducted 2010 U.S. Census research by canvassing assigned areas within English and Spanish speaking communities and collected demographic data information from households.• Verified household addresses and ensured that all maps and address lists were updated and reported to the census central field office.

• Led and supervised a team comprising of 45 employees during the PM shift of the operation.• Prepared multiple business transactions; created efficiency–related operational analysis reports utilizing Word, Excel, and Power Point software on a daily/weekly basis.• Maintained & diagnosed facility’s computer and office equipment to ensure proper operability.• Conducted bi-monthly physical equipment audits of all facility equipment to ensure proper accountability and reported findings to corporate office.• Minimized the daily percentage of mis-sorted parcels from 35% to 15% in a one-month period and improved overall employee morale.• Assisted the dispatch department with inbound customer service calls.