Luis Ferrer Email & Phone Number

Miami, Florida

Margate, Fl

Margate, Fl

•Monitor queues to ensure staffs work completion.•Coach, develop, and motivate staff to achieve defined objectives.•Monitor performance, invoices, and contract regulatory compliance of outsourced services and ensure staff is utilizing each service.•Complete performance reviews for staff.•Monitor foreclosures. •Repossess and remarket auto loans. •Grading/reserving funds for impaired loans and credit cards.•Process loan and share charge-offs.•Create reports for the Director of Consumer Loans and Collections that include Subprime Loan Summary, Bankruptcies, Visa Impaired, Department Incentives and Delinquency Ratio.•Create reports for the Board of Directors that includes negative balance, credit card, and loan write-offs.•Update credit reporting and ChexSystems.•Initiate private mortgage (PMI), collateral protection (CPI), disability, and life insurance claims. •Write and implement procedures for the collections department.

Plantation, Fl

•Supervised and trained dispatch department. •Ensured same day dispatching and initiated and coordinated appointments for policy holders. •Resolved escalated calls from both policy holders and contractors. •Tracked data and performance reviews for employees and trained new hires. •Increased contractor pools by signing up internet contractors.

Certification, Commercial Lending

Certificate in Business and Commercial Lending. Certifies understanding in commercial lending, analyzing business/personal financial.

Bachelor'S Degree, Business Administration, Management And Operations

Master Of Science (Ms), Investments And Securities