Luis Flores Email and Phone Number

Responsible for controlling the technological resources and to manage IT operations for all companies of the Holding Group, including different departments like software development and infrastructure support.Responsible for:- Analyze the company’s current technology infrastructure and align it with the business’ strategic plans.- Develop a communication system for the company, including network infrastructure, wide area connectivity.- Work closely with managers of all business… Show more Responsible for controlling the technological resources and to manage IT operations for all companies of the Holding Group, including different departments like software development and infrastructure support.Responsible for:- Analyze the company’s current technology infrastructure and align it with the business’ strategic plans.- Develop a communication system for the company, including network infrastructure, wide area connectivity.- Work closely with managers of all business areas to ensure optimum allocation and utilization of technology resources.- Supervise and recruit technology staff.- Ensure that the company’s IT operations adhere to local laws.- Ensure the security of the business’ IT assets.- Work closely with other executives to create strategic plans for the business’ future growth.- Establish the IT department’s operative goals and objectives.- Work with the CFO to develop and implement new technologies according to business objectives. Show less

esponsible to manage IT operations and datacenters for Americas region, including different departments like software development, technical support and specific process monitoring.As an individual contributor, support has been done either via Technical Support (customer facing) as a level 1 contact/support for all customers internal/external by providing direction and operations management for the Technical Support division to improve business continuity and productivity to customers and… Show more esponsible to manage IT operations and datacenters for Americas region, including different departments like software development, technical support and specific process monitoring.As an individual contributor, support has been done either via Technical Support (customer facing) as a level 1 contact/support for all customers internal/external by providing direction and operations management for the Technical Support division to improve business continuity and productivity to customers and employees by solving and triaging IT related issues in hardware, software and infrastructure.As part of the functions within the management role I have also participated on improvement projects for the local site in Costa Rica such as Local Area network implementations due to office expansion, FXO implementation to enable a simpler solution and reduce cost by maximizing the existing VoIP system and equipment in the Costa Rica site working with contractors in offsite locations, coordination and follow up with local ISP whenever issues occurred due to equipment failures.I have also participated in the company’s VM Ware Infrastructure Project implementation, in the coordination, follow up, monitoring and setting up/administrating the company infrastructure on a Virtual environment on a level 1 support.Develop, document and maintain a turnkey process that ensures operating systems are patched with the current security and software updates. Show less