Luis Guzman Email & Phone Number

Richmond, Virginia, United States

Building relationships and partnerships with clients in order to develop strong understanding of market research and competitor behavior in efforts to engage in value added conversations. Through these conversations I gain thorough understanding of needs and provide solutions that lead to meeting occupancy goals for properties.

Wireless Account Manager for the regions within Williamsburg, Newport News, and Northern Neck area. Specializing in partnering with your business to develop strategies to achieve your short and long term goals in regards to technology. Our solutions that I will provide will assist you and your company in being more efficient and ultimately save your company money. I am a subject matter expert and assist my customers in the following areas;- Office phone systems- Reducing paperwork and transitioning to the cloud- Improving visibility and efficiency of mobile workers- Asset tracking- Data security in a mobile environment- Managing and improving your online reputation

Developed retail teams to exceed customer expectations and introduce emerging technologies to our clients. Ensured customer satisfaction by taking ownership of issues and guiding the customer to resolution. Partnered with local businesses to solve startup and growing pains by utilizing tools on our highly awarded networks. Introduced clients to solutions including;- One Talk for office phones- Vehicle tracking, including Hum for families- Field Force Manager for dispatching and mobile worker visibility- GoCanvas for reducing paperwork- Push To Talk for instant communications- LTE Internet for those clients under-served by traditional broadband

- Provide stellar customer service.- Obtain and provide a wide scope of product and service knowledge.- Execute short term and long-term goals as determined by career planning with management.