Instills a culture of automation, streamlining and creativity to the Collections Ops MI and Analytics Team.Initiates and contributes to idea generation of process streamlining through case studies and data driven analyses. Designs dashboards utilised by stakeholders and senior leads to identify process improvement initiatives. Pioneered and continuously enhances the utilisation of Microsoft Power Query and Power Pivot, which boosted productivity 12 fold.

Reported and reconciled forex and interest rate risk of retail transactions, while ensuring risk exposures created are transferred to Global Markets. Performed daily permitted instruments monitoring for the purpose of guarding against unauthorised activities based on trading desk thresholds. Was the point of contact for automation and streamlining. Was able to complete 9 projects in 2021 to improve controls of processes and automate reports, which contributed 0.2 FTE saves for the said year.

Supported Australia, Singapore, and Philippine GSC Collections in terms of data management and analysis. Created, automated, and redesigned reports and dashboards that help the management teams better pinpoint and analyze issues in operations. Provided timely reports and insights to the senior leadership and the global analytics team to update the current status of Key Risk and Performance Indicators.

Performed life insurance quotations for prospect corporate accounts. Handled the reports, and recommendations for renewing corporate accounts. Was in charge of analysis and reports for corporate accounts of MAXIS Global Benefits Network. Prepared corporate experience refunds and other financial related reports.

Performed health insurance pricing for corporate accounts. Prepared corporate account statutory reports and other financial related reports. Handles the analysis, reports, recommendations, and proposals for renewing corporate accounts.