Proficient in Web Application Development concepts with an in-depth understanding of the HTTP request lifecycle. Extensive experience with popular web application platforms and development languages, including C# with ASP.NET/ASP.NET Core and IIS, Apache with Java, Node.js, and Python. Skilled in hands-on development and troubleshooting across modern browsers such as Internet Explorer, Edge Chromium, Google Chrome, and Firefox, understanding their unique features and differences. Well-versed in front-end web application programming and debugging, including HTML, JavaScript, and CSS. Strong knowledge of key concepts such as call stacks, threading, CPU allocation, synchronization, memory management, performance-related aspects, and debugging. Solid understanding of standard networking protocols such as HTTP, FTP, TCP/IP, DNS, DHCP, and SSL. Strong grasp of Object-Oriented Programming (OOP) concepts with experience in C#, Java, HTML5, .NET Framework, and .NET Core development platforms. Exceptional problem-solving and troubleshooting skills, utilizing various data collection tools and methodologies to analyze problems, determine root causes, and develop effective solutions.

Promoted to Senior Service Delivery Specialist for Deal and Contract Assist, working along with specialized sellers and direct Microsoft Customers creating contracts to acquire Microsoft services, in a high-pace and demanding environment as per request number and SLAs to contract landing, managing multiple service tickets at the same time, concluding in meetings between Microsoft and the prospect client, applying negotiation and assertive communication skills.

Support Account Coordinator (SAC), led the queue management process by assigning cases to team members, conducted case progress until completion and reported strategic metrics to the Account Management and Leadership for Client’s Service Level Agreement (SLA) compliance. In addition, in charge of generating and assign the Microsoft Ignite’s conference passes to guarantee the development and event planning execution for the teams to bring new ideas for process innovation.

Role transfer from Brillio to Accenture. Senior Microsoft Incident Manager in charge of reviewing cases serving as a liaison point of contact (POC) between engineers and customers, generating status reports for Technical Account Managers (TAMs) and scheduling follow-up meetings for resolution achievements in a weekly, monthly, and quarterly basis, reporting directly to the different accounts and contract owners

Incident Manager in charge of reviewing cases serving as a liaison point of contact (POC) between engineers and customers, generating status reports for Technical Account Managers (TAMs) and scheduling follow-up meetings for resolution achievement.

Back-Office Trilingual Technical support representative (ENG, SPA, POR) working remote access solutions such as Virtual Private Networks (VPNs), Virtual Boxes, WIndows Servers (Active Directory, Group Policies) and other Intel products, delivering solutions for Networking customers in Servers, Processors, SSDs, Server Products, Wi-Fi-Ethernet Adapters via phone and chat.

Router, Switches, UTM, ReadyNAS, Firewalls, and Access Points configuration for end-customers for Cisco, Linksys, and NETGEAR accounts. Primary role as a second level escalations Engineer with high-end customers facing technical difficulties with their network platforms applying technical knowledge, negotiation, and leadership skills to deliver solutions.

Information Technology (IT) support for Windows PCs via phone and chat support for HP Employees.

Customer Service and Technical Support Representative for Asurion Account oriented to Telecommunication carriers.