Luis Lopez Email & Phone Number

United States

United States

Surprise, Az

First point of contact to assist internal and external customers. Provide customer service pertaining to development and permitting processes and procedures. Respond to inquiries both on the telephone and at a public counter based on customers' needs. Coordinate construction related requests. Provide extensive public contact requiring considerable tact and persuasion, particularly when dealing with often irate or distraught customers. Responsible for having a wide variety of knowledge of the public sector in general. Lead for all Single family Tract home permits. Also responsible for City Business license notifications to new City of surprise Businesses and contractors.

Surprise, Az

Assisted in training and coaching temporary employees with front and back office tasks. Processed multi tier rate account adjustments. Billing and reconciliation for all City of Surprise water, wastewater and trash accounts. Analyzed reports to identify irregularities/discrepancies in billing. Responded to and resolved inquiries, requests and complaints. Acted as first level of escalation to resolve customer complaints in English and/or Spanish. Discussed and established payment arrangements. Processed service orders for Water turn-ons and offs. Experienced in deescalating and resolving issues with often irate or distraught customers.

Phoenix, Arizona Area

Answered incoming calls from customers while providing professional and courteous service. Addressed customer concerns and took the proper course of action to come to a positive resolution in order to retain the customer's current and future business.

Phoenix, Arizona Area

Registered patients in a timely and accurate manner. Obtained necessary verification of insurance and eligibility programs. Worked with management to identify and resolve billing and reimbursement issues.

Naples, Florida Area

Supervised and trained a staff of 7 employees to run the finance Office and front desk of a Behavioral Health hospital. Maintained staffing requirements, interviewed, hired and fired personnel. Evaluated staff performance. Assigned daily duties. Approved and scheduled vacations. Established and approved patient financial arrangements within established policy guidelines. Accomplished billing, accounts receivable, and bad debt goals. Regularly monitored third-party reimbursement changes, denials and appeals, unbilled revenue and all credit card transactions. Maintained and ensured charity/scholarship guidelines to ensure compliance. Logged, tracked and disbursed Petty Cash. Chaired daily meetings with staff and doctors to discuss patient care and pending insurance outcomes.

Greater New York City Area

Assisted and coordinated the maintenance and installation of 69kV, 138kV and 345kV oil cooled feeder cable throughout the 5 boroughs of NY and WestchesterResponsible for the proper removal and disposal of Asbestos containing materialResponsible for the safety of the public and fellow co-workers while conducting street surveys of city manholes and searching for stray voltage.

Greater New York City Area

Supervised and trained a staff of 6 employees in customer service and call handling. Scheduled and maintained a 24/7 work week. Interviewed, hired, disciplined and fired employees. Was responsible for front desk payroll and vacation/holiday scheduling. Evaluated employees on a quarterly basis. Logged and scheduled maintenance for every major building security and fire device. Maintained close contact with account specialists and disputed questionable charges and delays in service.