Luis Lui Email & Phone Number

Singapore

Manager - Business Continuity Management & Quality Feb 22 - Present Achievement - Established a comprehensive BCM program that covers all critical functions of the organization. This includes developing policies and procedures, conducting risk assessments, and developing business continuity plans. (Pandemic, Emergency Preparedness, Call Tree Exercise and Internal Audit) Leading the Team to build a Safety Culture in the organisation by adopting the UK RM3 and HGC Consultancy Programme.Manager – Service Performance and Analysis Jan 2020 – Feb 2022Achievement – Built a Strategic Analytics Team and Implement Business Intelligence Visualisation Tool, Data & Video Analytics AI & ML Model.Responsible for Tracking and Meeting Corporate and Regulatory KPIs requirements.

Singapore

Senior Staff Engineer – Mission Critical Team Lead, Asia FA IHQ 2012 – 2019Achievement – Landed the Strategic Field Capture Programme and FA Automation (AI & ML)Primarily responsibility in leading a team of Electrical and Mechanical Engineers to support all OEM (SAS / SATA) Field FA.❏ Deliver Holistic FA initiative to yield optimal FA value and speedy resolution to key issues; Overall Field Pareto Trending Study, Strategic Field Capture, 360 Degree Connect FA, Root Cause Simulation, CA Validation and FA Automation (AI & Machine Learning).❏ Key Subject Matter Expert (SME) for all technical and customer process concerns & issues.❏ Team Lead for FA Methodology Best Practice committee; Host Application, Environmental, Customer Process, Shipping, Factory Cert Data, Material Attributes, Design & Margin.❏ Site Lead for Super Value Failure Analysis committee; SVFA is a platform to encourage our talented FA Engineers to showcase their engineering potential, innovation and creativity in dealing with their daily challenges and making technological breakthrough in creating new FA methodology.

Singapore

Achievement – Qualified Trainer & Delivered Best-In-Class FA Methodology Which Yield Higher Productivity.Primarily responsible in leading a team of Electrical and Mechanical Engineer to support Factory and Customer FA.❏ Develop comprehensive training package with periodic update of HDD new technology, test equipment and tooling. ❏ Deliver best-in-class FA discipline methodology standard in analysing various failure mode and impart the knowledge to other FA sites.❏ Conduct FA laboratory tour and presentation for customer visit.❏ Providing functional and technical support to Quality team, HDD theory and concept training for customers and remote FA laboratory.❏ Supporting Wuxi and Thailand factory FA laboratory setup and product knowledge transfer.

Singapore

Achievement – Developed Mimic Customer Test Profile & Setting Up of Remote FA LaboratorySubject matter expert for key OEM customer mission critical Enterprise products that generate the most business revenue.❏ Deliver proactive factory diagnostic customer mimic test sequence solutions to screen customer failure and prevent recurring issues.❏ Respond & Resolve customer critical failure and provide solutions on complex issues.❏ Key contributor as a Solution Provider to customer escalation and factory Stop Ship / Ship Hold.❏ Setup Remote FA laboratory in Amsterdam Netherland, Reynosa Mexico, Tokyo Japan

Achievement – Product Transfer & Customer Site Support to Resolve IssuePrimary responsibility in leading the Electrical group of FA analysts to support the Notebook storage products. ❏ Transfer numerous Notebook products from San Jose Fremont Laboratory, California❏ Support in-house testbed fallout, customer integration and field failure escalation❏ Customer site support to resolve issues and feedback to factory and Design Centre for corrective action❏ Customer site support at IBM Scotland, Dell Penang and Sun Micro System San Jose

Master, Electrical And Electronic Engineering

Bachelor'S Degree, Electrical And Electronics Engineering

Advance Diploma, Computer Application In Electrical Engineering

Diploma, Electrical Engineering