PROFILE● Professional with proven engineering and leadership experience in fast paced manufacturing environment and supply chain for resolving product performance issues and managing customer expectation.● Knowledgeable solution provider with multi-disciplinary responsibility in identifying the root cause, driving for corrective action, improving the product quality to avoid supply chain disruption and fulfilling customer satisfaction. ● With a broad exposure and know-how in Customer Relationship Management.● Highly competent and excel in supporting FA and collaborating Customer Qualification, Integration and Field return.● Subject Matter Expert and leading advisor for day to day activity and business strategic decision in handling customer escalations.● Passionate stellar trainer to unlock individual potential in technical and soft skill development.● Key and influential presenter for technical sharing across different regional manufacturing sites.● Advocate of quality and great influencer to the QA & CQ team in ensuring product quality and reliability.● Specialised in Smart Factory AI automation project to map and convert root cause analysis into algorithm thus enabling critical parametric for trend monitoring, analysis and root cause prediction via Machine Learning.
Listed skills include Hard Drives and Cross Functional Team Leadership.