Luis Valentin Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Managed daily production and safety procedures of the kitchen staff.Conducted daily inventory and supply orders for main kitchen and all restaurant outlets in the casino.Acted as Liaison between the Employee Dining Room and Warehouse Team.Collaborated with the Executive Chef for development opportunities for staffing in all restaurant outlets, generating recipes for revisions and creating new menus.Assisted in the implementation of the Product Ordering and Inventory Control Process to improve efficiency and lower Cost of GoodsProvided hands on supervision of daily kitchen production for the Main Kitchen, Employee Dining Room and BuffetManaged Food Production Distribution System, delivering, and restock all restaurant kitchen in the hotelCoordinated Main Kitchen production for all Banquet Event Orders (BEO), attended BEO Meetings, acted as liaison with Banquet Chefs and Master CooksPerformed daily Cost Transfers for production allocations to all kitchens in the hotelCompleted daily audits and employee time record reviews, preventing unnecessary overtime, assuring appropriate labor job coding and outlet allocations

Las Vegas, Nevada, United States

Greet all incoming clients and patients into clinic. Answer incoming calls, and direct calls to appropriate personnel, as needed. Schedule appointments for patients. Collaborate with Tech Staff and Veterinarian on the scheduled work for the day. Check patients out and collect payment, as needed. Assist with general facility maintenance

Las Vegas, Nevada, United States

Maintain warehouse shipping, processing and inventory control. Process and contact client bases for pre-orders sales and limited edition products. Coaching staff to meet every day operations, sales goals and product knowledge on the latest items for sale. Manage the social media profile for the store. Reconcile end of day sales and receipts.

Las Vegas, Nevada, United States

Managed daily production and safety procedures of the kitchen staff.Conducted daily inventory and supply orders for main kitchen and all restaurant outlets in the casino.Acted as Liaison between the Main Kitchen and Warehouse Team.Collaborated with the Executive Chef for development opportunities for staffing in all restaurant outlets, generating recipes for revisions and creating new menus.Assisted in the implementation of the Product Ordering and Inventory Control Process the improved efficiency and lower Cost of GoodsProvided hands on supervision of daily kitchen production for the Main Kitchen, Employee Dining Room and BuffetManaged Food Production Distribution System, delivering, and restock all restaurant kitchen in the hotelCoordinated Main Kitchen production for all Banquet Event Orders (BEO), attended BEO Meetings, acted as liaison with Banquet Chefs and Master CooksPerformed daily Cost Transfers for production allocations to all kitchens in the hotelCompleted daily audits and employee time record reviews, preventing unnecessary overtime, assuring appropriate labor job coding and outlet allocations

Las Vegas, Nevada, United States

Conducted retail activities of the business operating exclusively online. Met with management for daily business sales strategy. Determined and set product pricing. Composed images of product merchandise. Uploaded images onto auction sales site. Developed descriptions of merchandise for posting to online auction sales site. Managed and recorded inventory in the sales room. Coordinated inventory preparation with Shipping & Receiving. Provided customer assistance while on the sales floor.

Las Vegas, Nevada Area

Reviewed negative responses from “How’s My Driving” survey within 72-hours of the customer’s feedback being provide. Analyzed and evaluated customer service contacts, processes, policies, and coaching opportunities to identify the root cause of customer dissatisfaction. Maintained and coordinated Service Recovery follow-ups with NASA and overseas Partner Support. Reported monthly and quarterly root-cause analysis that quantifies the areas of customer dissatisfaction. Assisted in the coordination of process improvements and recommendations based on Service Recovery root-cause analysis. Coordinated with Customer Service Experience Analyst to understand and report on the ROI of the service recovery program. Facilitated Customer Service Initiatives meetings.

Las Vegas, Nevada Area

Oversaw video interview submissions by potential candidates. Performed in-person interviews, assessing the candidate's technical strengths. Assessed candidate qualifications with HR Recruiting team, post interview, ensuring the best selection of employees for the company. Completed candidate assessments via Jobvite. Successful increase of candidate recruiting by 2.5%.

Las Vegas, Nevada Area

Collaborated with Audio/Visual team for special projects, to ensure smooth production events. Coordinated and facilitated weekly review and production meetings. Took ownership of producing and editing interviews and short films, ensuring timely and completed video projects. Setup and installed audio and video equipment necessary during the shoot. Participated with A/V team on quarterly All Hands production, as needed. Provided overall administration support to A/V team, as needed. Reduced A/V team headcount by 1 full time person, while increasing production by 10%.

Las Vegas, Nevada Area

Oversaw and reviewed employee's Quality and Performance metrics, improving on Employee Performance - maintained a mid to high 90 percentile range, out of 100% and Attendance - increased up to a 98% attendance rate. Educated team members with organization plans and news. Resolved 1000's of customer E-Mails, Chats and Phones by providing WOW solutions, delivering on our Customer Service Experience. Spearheaded various cultural activities, encouraging employee engagement and improving on employee morale. Facilitated Audio/Visual, Luxury and ZIP (Zappos In Person) circle Holacracy meetings, ensuring smooth review of projects and addressing tensions.

Westlake, Tx

Prepared food, in accordance with hotel standards, at three different campus kitchens, serving anywhere between 200 - 800 guests per day. Facilitated communications between Executive Chef, Sous Chef, Teammates, and Front Of House team. Managed inventory of all food items brought into kitchen areas, reducing food costs and waste by 30%. Maintained all kitchen equipment and reported irregularities/defects in equipment and machinery to Engineering team. Trained new hires in all aspects of hotel/kitchen areas. Documented, edited and stored all related Service Training Outlines (STOs) for kitchen department. Recorded, edited and presented various video presentations for hotel property staff, for cultural and educational purposes. Recruited potential candidates at job fairs at various locations.

Montclair, Nj

Oversaw issues with property owners with property damage issues related to water, fire, smoke, mold and trauma damage. Leveraging knowledge from training related to property damage issues, product knowledge and success in dealing with property owners in the Northern NJ area. Spearheaded projects ranging from $2,500.00 up to $100,000.00. Lead and collaborated with a staff of 6 - 10, both sales people and remediation technicians. Performed as HR Generalist, conducting in-person interviews, assessing the candidate's technical and sales strengths. Trained new remediation technicians on the use of remediation equipment, sales and payment collection. Conducted joint training sessions for insurance agents, in order for them to maintain their insurance licenses. Ordered, tracked and monitored inventory of supplies and finished goods system-wide, ensuring freshness and proper handling of critical substances, and accuracy in billing and record keeping.

Greater New York City Area

Created and maintained website policy requests for internal clients; Created, configured and assigned LDAP application owners to the groups; Maintained and reviewed capacity reports on a daily basis; Performed and interacted with User Acceptance Testing for applications; Created VISIO process flows for disciplines within the department; Provided high level Customer Service, for up to 2,000 users, in a high-volume, fast-paced environment; Facilitated as a liaison between Business, Technical and Facilities groups; Generated and submitted quality assurance reports; Created exceptional support and training systems, which maximized team effectiveness and allowed quick rollout of campaigns of the COMTRACK application; Designed and developed operating and training procedures.

Continuing Education, Library And Information Science

Currently enrolled, to find my way back into school and start a new career path in Library Sciences.

Bachelor Of Arts (B.A.), American/U.S. Law/Legal Studies/Jurisprudence

Studied Criminal Law, Legal Studies, Legal writing

High School Diploma, Honors/Humanities

Activities and Societies: I was part of the Honors/Humanities program, which focused on advanced classes such as Literature, Algebra, etc...