Luis M. Email & Phone Number

Harlow, Essex, United Kingdom

Verify claims and decide on the correct resolutions or repair methods of vehicles to use. Advise claimants on appropriate repairers and relevant liabilities and then evaluate the repairer's performance and make recommendations on the quality of the repairResolve claims through calls, emails and inquiries in an appropriate and timely manner within the guidelines of the company, but without compromising the quality

Luton, United Kingdom

Handle dealer contacts, including incoming telephone calls and correspondence.Deliver service excellence by efficiently problem – solving and reacting to dealer situations in a professional, polite and clear manner. Understand and applies GME brand policies and empowerment to resolve dealers requests.Accurately logs all dealer contacts and follows up on cases using parts and accessories data base systems. Liaises with business partners internally and externally to develop case… Show more Handle dealer contacts, including incoming telephone calls and correspondence.Deliver service excellence by efficiently problem – solving and reacting to dealer situations in a professional, polite and clear manner. Understand and applies GME brand policies and empowerment to resolve dealers requests.Accurately logs all dealer contacts and follows up on cases using parts and accessories data base systems. Liaises with business partners internally and externally to develop case resolutions and action plans.Evaluates need for case escalation and forwards problem case to specialist or team leader for resolution or more detailed information. Contacts internal specialist to obtain clarification or detail for responding to some dealership request.Reads and researches relevant materials and resources to stay current with information on warranty and goodwill procedures and policies. Attends team and other meetings for review of issues, assignments, regular discussion. Show less

Hertford, United Kingdom

• Team management• Maintenance stock levels • Estimate of costs, materials and time to repair

Cambridge, United Kingdom

Madrid Area, Spain

• Repair and maintain vehicles • Preventive maintenance• Maintenance stock levels

Automotive Technician, Medium

3 Gcse In Health Science