Luis Munoz Email & Phone Number

Ithaca, New York Area

Ithaca, New York Area

Office Manager / Transportation Management Associate Manage all incoming request for Support and Coordination of resources for internal and external clientsMeetings and calendar scheduling for the teamExecutive Director supportManaging and monitoring databasesOverseeing office supplies, including re-stocking of equipment, including computers and softwareServing the visiting public and managing our gift card programDatabase maintenance of all offices, businesses, shops, and restaurants, including primary contacts for Transportation matters.File management and maintenanceCollaborate with the Team on Events.Preparation of Materials for Gallery Night First Friday Ithaca and other events for happening in Downtown Ithaca throughout the year, including but not limited of gathering information from clients (Art in the Air, Summer Concerts, Apple Harvest Festival, etc) Transportation Demand Management Associate; helping businesses and the the Ithaca community in identifying areas of improvement in mobilizing through Ithaca; prepare transportation plan with available options, present plan and help the community make appropriate transportation.

Ithaca, New York Area

Represent UGRYD and GET within the higher education market by managing all aspects of the relationship with existing customers, both schools and merchantsTackle day-to-day account management activities such as account reconciliation, documentation of operational irregularities, guidance of schools through OCA process, and answering inbound support calls and email from over 150 UGRYD/GET clientsCollaborate with Director of Operations to ensure open communication flow and escalate issues where additional input is necessaryWork closely with Merchant Sales team in communicating client requests regarding recruitment and in making recruitment decisions based on current merchant portfolioAssist in launch of new UGryd and GET sites including data entry of menus for GET Food locationsDevise operational outlook for accounts based on past performance and future goalsMonitor and maintain contract database and coordinate contract renewals and issuance of 1099KsPlay a significant role in long-term account management planningContinual process improvement in all aspects of day-to-day UGryd and GET operations

Ithaca, New York Area

Provide technical support as required for internal and external clientsApply thorough product knowledge and in some cases independent judgment when creating effective product solutions that meet the clients’ business need. This may include gathering requirements and creating, testing, and implementing a customized solution outside of the generally accepted use of a product function.Handle client questions and issues using multiple mediums such as telephone, internet, and emailCommunicate with client to identify symptoms, causes, and solutions effectively and efficientlyAccept and retain ownership for client issues using appropriate escalation path to ensure resolution of issuesCommunicate with product development and quality assurance staff during the escalation and resolution of issues as directed by senior support center staffDocument all client issues in client call resolution systemTest functional solutions to client issues prior to implementationManage open client issues, providing the client and the support department with timely updates regarding the status of the caseEnsure service level standards are achieved (as defined by the Technical Support management team)Communicate effectively in a team environmentSchedule and Coordinate System installation and upgrades

Bachelor In Computer Science

Education record

Computer Science