Luis Ortiz Email & Phone Number

Rochester, Ny, Us

West Henrietta, New York, United States

Henrietta, New York, United States

The Assistant General Manager is responsible for managing and overseeing all aspects of operations, while providing support to the General Manager and ensuring guest and employee satisfaction Ensures that all IHG brand standards are being met in each area of the property.Manages the operations of all departments and provides assistance where needed. Leads by example and is readily accessible/available to all employees.Effectively maximizes profit and minimizes costs. Manage expenses according to budgeted/forecasted guidelines to maximize hotel profitability. Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.Promotes sales by responding to leads, creating group contracts.Ensures effective, timely, and accurate communicationsInterview, hire, and coordinate training for team members.Ensure the schedule is posted and every department has adequate coverage. Finding coverage/cover any shifts/positions without adequate coverage.Builds strong working relationships and communications with all hotel team members to ensure maximum operating effectivenessConstructively coaches and counsels alongside department supervisors.Takes initiative to resolve any guest or team member concerns.Provides excellent customer service to guests by demonstrating professionalism and positivity. Respond to all guest reviews and or complaints within the brand guidelines. Take initiative to resolve guest complaints promptly

Rochester, New York, United States

United States

Rochester, New York Area

Rochester, New York

Rochester, New York

Rochester, New York Area

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