Luis Poveda Barragán
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Luis Poveda Barragán Email & Phone Number

Senior Global Project Manager at Danfoss
Location: Madrid, Community of Madrid, Spain 11 work roles 4 schools
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Role
Senior Global Project Manager
Location
Madrid, Community of Madrid, Spain
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Who is Luis Poveda Barragán? Overview

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Quick answer

Luis Poveda Barragán is listed as Senior Global Project Manager at Danfoss, a with 14309 employees, based in Madrid, Community of Madrid, Spain. AeroLeads shows a matched LinkedIn profile for Luis Poveda Barragán.

Luis Poveda Barragán previously worked as Head of Customer Service Center Iberia at Danfoss and Customer Service Center - Specialist Team Leader at Danfoss. Luis Poveda Barragán holds Master In International Management (Icex), International Trade And Investment, Becas Icex De Internacionalización Empresarial 2015. from Centre Of Studies For Economy And Trade (Ceco).

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Danfoss

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Profile bio

About Luis Poveda Barragán

Luis Poveda Barragán is a Senior Global Project Manager at Danfoss. They is proficient in Francés and Inglés. Colleagues describe them as "It is with pride that I recommend Luis Poveda Barragán for a position in your company. I am the AENA-Air Navigation Safety and Security manager. Luis has been working with us from June 2011 to June 2012. He held a scholarship while he was working with us; however, his performances and compromise have surpassed the level expected from a scholarship. As part of the Safety Unit, our tasks require different skills. Database handling is an important part of our daily work, but also a deep statistical knowledge is needed to manipulate data searching for trends and deviations. These results should be transmitted to relevant parts in the organization, so presentation skills are needed, not only elaborating them but also presenting them in an audience. Let me say that Luis showed a great level in all those skills. He has been requested to produce reports with a level of quality in accordance with the rest of the products from the department, and he has never disappointed us, neither in the content not in the fulfilling of delivery times. Luis Poveda has exhibited an impressive capability of adaption and flexibility. As experts in Safety Incident Investigation, we were requested to produce training courses to the rest of the company. In spite training development is not part of our expected tasks, Luis was able to develop the part of the courses assigned to him. The level of quality Luis Poveda provide to the courses in which he was involved was a substantial part of the success we obtained. Luis is rightly seeking additional challenge and since there are currently no opportunities in our system it is only natural for him to look elsewhere. For this I recommend him. Bright, dedicated and skilled, Luis Poveda garners my unequivocal recommendation. He is ready and fully prepared to assume any duty in your company. Sincerely, Enrique Gismera Gómez Aena Safety and Security Manager"

Current workplace

Luis Poveda Barragán's current company

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Danfoss
Danfoss
Senior Global Project Manager
nordborg, syddanmark, denmark
Website
Employees
14309
AeroLeads page
11 roles

Luis Poveda Barragán work experience

A career timeline built from the work history available for this profile.

Senior Global Project Manager

Current

Alcobendas, Comunidad De Madrid, España

Central European Region HR Transformation LeaderGlobal Customer Service Dashboards // COMPLETED- Lead and facilitate to develop Customer Service Operations dashboards: 1 global and 10 regional dashboards.- Set, align and monitor global KPIs.- Develop and improve business processes and operational guideline to ensure consistency throughout best practice development and sharing.- Improve internal data system and infrastructure.Central European Region Service Now Implementation for HR Processes // COMPLETED

Jul 2023 - Present

Head Of Customer Service Center Iberia

Alcobendas, Comunidad De Madrid, España

- Provide exceptional customer service to Spanish and Portuguese Danfoss customers (>100 M€ / year) resulting in high Customer Loyalty Index scores.- Lead and develop a team of customer service representatives (11-14 headcount).- Lead of manager.- Active participation and decision-making at Iberia Board of Directors.- Drive improvements to ensure the best experience for customers relating Supply Chain, Logistics, Systems.- Visit key customers.- Set and analyse customer service KPIs.- Lead and drive in Southern European Region process data mining to identify process inefficiencies and coordinate to implement mitigation plans to overcome them (Celonis).- Promote to customers and internal stakeholders digital tools as Danfoss Product Store, EDI and Kofax (web ordering reader).

Jan 2021 - Jun 2023

Customer Service Center - Specialist Team Leader

Alcobendas Y Alrededores, España

- Provide exceptional customer service to Spanish and Portuguese Danfoss customers (55 M€ / year)- Lead a team of customer service representatives (6 headcount).- SAP Local Key User for implementaiton of SAP HANA in our sales organization.- Implement improvements to ensure the best experience for customers relating Supply Chain, Logistics, Systems.

Feb 2019 - Dec 2020

Customer Service Center - Business Excellence

Madrid Y Alrededores, España

- Promote data quality and continuous improvement culture among customer service members to keep databases to internal data quality standards.- Develop complex BI reports and dashboards in Excel and Power BI for making-decision processes.- Influence CSC Directors in mid-term strategic decision- Train users in systems: SalesForce, Service Cloud, Kofax, internal Excel tools.- Represent customer service Iberia in Danfoss global forums relating systems.- Customer Service systems error handling.

Dec 2017 - Nov 2019

Salesforce Service Cloud & Cti - Project Lead - Southern European Region

Madrid Y Alrededores, España

- Project Management: define database clean-up activities to meet Go-Live date and quality standards across the region (Iberia, France and Italy).- Clean-up of SalesForce and SAP Customer Database in coordination with sales departments- Implement SalesForce ServiceCloud module according to business requirements.- Implement Vonage integrated phone according to business requirements.- Train users in new systems for Go-Live.

Apr 2017 - Nov 2017

Crm (Sap&Sfdc) Data Cleaning Project - Coordinator - Southern European Region

Madrid, Spain

Sep 2016 - Mar 2017

International Sales Assistant

Madrid, Spain

- Process and monitor orders and exports, stock management, preparing transport documents (dispatch note, waybill, invoices, traceability, export certificate, etc.).- Compile sales reports and support documentation to commercial department.- Customer services functions: claims, down-payments and reverse logistic management. Issue of invoices, take payment from customers and claim debt.

Jun 2016 - Sep 2016

International Trade Advisor - Investor Relations - Spanish Embassy In Poland

Warsaw, Poland

- Promote investments: organization of seminars, technical conferences and business meetings regarding economic activity between Spain and Poland.- Support to Spanish investment projects in Poland.- Attraction of Polish investors into Spain.- Prepare Polish market information notes and trade and financial reports.

Jan 2015 - Jan 2016

Safety Division (Air Navigation Headquarters) - Internship

Madrid, Spain

Jul 2011 - Jun 2012

Promoter & Merchandiser

Plot Agencia Sl

Represent firms in exhibitions (IFEMA-Madrid) and promote theirproducts.

Jun 2005 - May 2007
Team & coworkers

Colleagues at Danfoss

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4 education records

Luis Poveda Barragán education

Master In International Management (Icex), International Trade And Investment, Becas Icex De Internacionalización Empresarial 2015.

Centre Of Studies For Economy And Trade (Ceco)

Licentiate Degree, Economics

Autonomous University Of Madrid (Uam)

Licentiate Degree, Aviation Business Management

Autonomous University Of Madrid (Uam)

Licentiate Degree, Psychology

National University Of Distance Education (Uned)
FAQ

Frequently asked questions about Luis Poveda Barragán

Quick answers generated from the profile data available on this page.

What company does Luis Poveda Barragán work for?

Luis Poveda Barragán works for Danfoss.

What is Luis Poveda Barragán's role at Danfoss?

Luis Poveda Barragán is listed as Senior Global Project Manager at Danfoss.

Where is Luis Poveda Barragán based?

Luis Poveda Barragán is based in Madrid, Community of Madrid, Spain while working with Danfoss.

What companies has Luis Poveda Barragán worked for?

Luis Poveda Barragán has worked for Danfoss, Carpisa, Icex, Airbus Defence And Space, and Enaire - Aena.

Who are Luis Poveda Barragán's colleagues at Danfoss?

Luis Poveda Barragán's colleagues at Danfoss include Mette Lyshøj Hansen, Kirsten Bagger Nielsen, Wouter Nibbering, Marivic Untalan, and 李少强.

How can I contact Luis Poveda Barragán?

You can use AeroLeads to view verified contact signals for Luis Poveda Barragán at Danfoss, including work email, phone, and LinkedIn data when available.

What schools did Luis Poveda Barragán attend?

Luis Poveda Barragán holds Master In International Management (Icex), International Trade And Investment, Becas Icex De Internacionalización Empresarial 2015. from Centre Of Studies For Economy And Trade (Ceco).

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