Luis Poveda Barragán Email and Phone Number
Luis Poveda Barragán is a Global Project Manager at Danfoss. They is proficient in Francés and Inglés. Colleagues describe them as "It is with pride that I recommend Luis Poveda Barragán for a position in your company. I am the AENA-Air Navigation Safety and Security manager. Luis has been working with us from June 2011 to June 2012. He held a scholarship while he was working with us; however, his performances and compromise have surpassed the level expected from a scholarship. As part of the Safety Unit, our tasks require different skills. Database handling is an important part of our daily work, but also a deep statistical knowledge is needed to manipulate data searching for trends and deviations. These results should be transmitted to relevant parts in the organization, so presentation skills are needed, not only elaborating them but also presenting them in an audience. Let me say that Luis showed a great level in all those skills. He has been requested to produce reports with a level of quality in accordance with the rest of the products from the department, and he has never disappointed us, neither in the content not in the fulfilling of delivery times. Luis Poveda has exhibited an impressive capability of adaption and flexibility. As experts in Safety Incident Investigation, we were requested to produce training courses to the rest of the company. In spite training development is not part of our expected tasks, Luis was able to develop the part of the courses assigned to him. The level of quality Luis Poveda provide to the courses in which he was involved was a substantial part of the success we obtained. Luis is rightly seeking additional challenge and since there are currently no opportunities in our system it is only natural for him to look elsewhere. For this I recommend him. Bright, dedicated and skilled, Luis Poveda garners my unequivocal recommendation. He is ready and fully prepared to assume any duty in your company. Sincerely, Enrique Gismera Gómez Aena Safety and Security Manager"
Danfoss
View- Website:
- danfoss.com
- Employees:
- 14309
-
Senior Global Project ManagerDanfoss Jul 2023 - PresentAlcobendas, Comunidad De Madrid, EspañaCentral European Region HR Transformation LeaderGlobal Customer Service Dashboards // COMPLETED- Lead and facilitate to develop Customer Service Operations dashboards: 1 global and 10 regional dashboards.- Set, align and monitor global KPIs.- Develop and improve business processes and operational guideline to ensure consistency throughout best practice development and sharing.- Improve internal data system and infrastructure.Central European Region Service Now Implementation for HR Processes // COMPLETED -
Head Of Customer Service Center IberiaDanfoss Jan 2021 - Jun 2023Alcobendas, Comunidad De Madrid, España- Provide exceptional customer service to Spanish and Portuguese Danfoss customers (>100 M€ / year) resulting in high Customer Loyalty Index scores.- Lead and develop a team of customer service representatives (11-14 headcount).- Lead of manager.- Active participation and decision-making at Iberia Board of Directors.- Drive improvements to ensure the best experience for customers relating Supply Chain, Logistics, Systems.- Visit key customers.- Set and analyse customer service KPIs.- Lead and drive in Southern European Region process data mining to identify process inefficiencies and coordinate to implement mitigation plans to overcome them (Celonis).- Promote to customers and internal stakeholders digital tools as Danfoss Product Store, EDI and Kofax (web ordering reader). -
Customer Service Center - Specialist Team LeaderDanfoss Feb 2019 - Dec 2020Alcobendas Y Alrededores, España- Provide exceptional customer service to Spanish and Portuguese Danfoss customers (55 M€ / year)- Lead a team of customer service representatives (6 headcount).- SAP Local Key User for implementaiton of SAP HANA in our sales organization.- Implement improvements to ensure the best experience for customers relating Supply Chain, Logistics, Systems. -
Customer Service Center - Business ExcellenceDanfoss Dec 2017 - Nov 2019Madrid Y Alrededores, España- Promote data quality and continuous improvement culture among customer service members to keep databases to internal data quality standards.- Develop complex BI reports and dashboards in Excel and Power BI for making-decision processes.- Influence CSC Directors in mid-term strategic decision- Train users in systems: SalesForce, Service Cloud, Kofax, internal Excel tools.- Represent customer service Iberia in Danfoss global forums relating systems.- Customer Service systems error handling. -
Salesforce Service Cloud & Cti - Project Lead - Southern European RegionDanfoss Apr 2017 - Nov 2017Madrid Y Alrededores, España- Project Management: define database clean-up activities to meet Go-Live date and quality standards across the region (Iberia, France and Italy).- Clean-up of SalesForce and SAP Customer Database in coordination with sales departments- Implement SalesForce ServiceCloud module according to business requirements.- Implement Vonage integrated phone according to business requirements.- Train users in new systems for Go-Live. -
Crm (Sap&Sfdc) Data Cleaning Project - Coordinator - Southern European RegionDanfoss Sep 2016 - Mar 2017Madrid, Spain -
International Sales AssistantCarpisa Jun 2016 - Sep 2016Madrid, Spain- Process and monitor orders and exports, stock management, preparing transport documents (dispatch note, waybill, invoices, traceability, export certificate, etc.).- Compile sales reports and support documentation to commercial department.- Customer services functions: claims, down-payments and reverse logistic management. Issue of invoices, take payment from customers and claim debt. -
International Trade Advisor - Investor Relations - Spanish Embassy In PolandIcex Jan 2015 - Jan 2016Warsaw, Poland- Promote investments: organization of seminars, technical conferences and business meetings regarding economic activity between Spain and Poland.- Support to Spanish investment projects in Poland.- Attraction of Polish investors into Spain.- Prepare Polish market information notes and trade and financial reports. -
Product & Flight Safety - InternshipAirbus Defence And Space Feb 2013 - Jan 2014Getafe, Spain -
Safety Division (Air Navigation Headquarters) - InternshipEnaire - Aena Jul 2011 - Jun 2012Madrid, Spain -
Promoter & MerchandiserPlot Agencia Sl Jun 2005 - May 2007Represent firms in exhibitions (IFEMA-Madrid) and promote theirproducts.
Luis Poveda Barragán Education Details
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Centre Of Studies For Economy And Trade (Ceco)Becas Icex De Internacionalización Empresarial 2015. -
Autonomous University Of Madrid (Uam)Economics -
Autonomous University Of Madrid (Uam)Aviation Business Management -
National University Of Distance Education (Uned)Psychology
Frequently Asked Questions about Luis Poveda Barragán
What company does Luis Poveda Barragán work for?
Luis Poveda Barragán works for Danfoss
What is Luis Poveda Barragán's role at the current company?
Luis Poveda Barragán's current role is Global Project Manager.
What schools did Luis Poveda Barragán attend?
Luis Poveda Barragán attended Centre Of Studies For Economy And Trade (Ceco), Autonomous University Of Madrid (Uam), Autonomous University Of Madrid (Uam), National University Of Distance Education (Uned).
Who are Luis Poveda Barragán's colleagues?
Luis Poveda Barragán's colleagues are Jens Dammand Henriksen, Jeff Anderson, Hanne Petersen, Mauro De Meio, Séverine Loiseau, Patricia Arizbeth Girón Castillo, Аброр Хуснутдинов.
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