Experienced professional in operations, financial management and process improvement. Multi-industry achievements in revenue cycle management, healthcare, banking, real estate, customer service and sales. Proven success in enhancing operational efficiency, streamlining processes and implementing cost control initiatives. Regarded for the ability to drive performance and successfully motivate cross-functional teams. Agile, results-focused leader committed in developing peak-performing teams to optimize operational performance. Proactive insight consistently seeking effective solutions to pressing business challenges and execute with urgency across all levels. On time and budget project completion. Values character, integrity and models grace under pressure.
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DirectorNorton Children'S Hospital May 2024 - PresentLouisville, Kentucky, United StatesDirect and coordinate all Patient Access Department activities ensuring quality and caring service to patients, family members and collaborative trust building relationships with ancillary areas, hospital departments as well as peer coworkers. Ensure compliance with policies, including technology, regulatory and organizational standards of procedures. Lead efforts of standardization and performance improvement initiatives including POS collections, initial denials reduction and registration accuracy. Model commitment to a happy workforce measured through improved employee satisfaction and investment in the development of team members and leaders. -
PastorIglesia Bautista Ciudad De Dios Jan 2023 - May 2024San Juan, Puerto RicoElder responsibilities include preaching the word of God, practicing personal evangelism, fostering church growth and discipleship, developing church strategies, and leading congregation members into growing their relationship with Christ.
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Baptist Collegiate Ministry CoordinatorUnión Bautista Estudiantil Puerto Rico Aug 2022 - May 2024San Juan, Puerto RicoDevelopment of college ministry strategic initiatives of evangelistic and discipleship efforts for the Southern Baptist Convention Churches of Puerto Rico.Administer ministry budget and raise funds for Casa del Estudiante outreach efforts.Develop programs and events to engage youth of Puerto Rico with the gospel in collaboration with local churches.
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Church Planter / InternSend Network Puerto Rico / Iglesia Bautista Ciudad De Dios Jul 2021 - Aug 2022San Juan, Puerto RicoChurch Planting Residency Internship Certificate in Pastoral Ministry
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Director Of Patient ServicesConifer Health Solutions Oct 2019 - May 2020University Of Louisville Hospital Jewish Hospital & Frazier Rehab Institute -
Senior Director, Patient AccessConifer Health Solutions Aug 2015 - Oct 2019Louisville, Kentucky AreaPromoted as strategic leader responsible for patient services management of the Catholic Health Initiatives (CHI) hospital operations in Kentucky, Tennessee, Arkansas and Texas. Catholic Health Initiatives is the nation’s third-largest nonprofit health system, which operates in 18 states and comprises 103 hospitals, including four academic health centers and major teaching hospitals as well as 30 critical-access facilities; community health-services organizations; and other accredited facilities and services that span the inpatient and outpatient continuum of care. Drove operational commitment to compliance and best in class quality standard measures improving overall national performance by 20%
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Market Director, Patient Access Revenue Cycle SolutionsConifer Health Solutions Apr 2014 - Aug 2015Lexington, Kentucky AreaProvide comprehensive operational management for revenue cycle functions including patient access, revenue integrity, and patient financial services.Central and Eastern Kentucky MarketImplemented patient access financial clearance activities to increase productivity, overall patient cycle time and work product accuracy, including monitoring metrics.
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Patient Access ManagerConifer Health Solutions Oct 2013 - Apr 2014Louisville, Kentucky AreaProvide comprehensive operational management for revenue cycle functions including patient access, revenue integrity, and patient financial services. Revenue Cycle Management & Patient Access for Kentucky One Health / Jewish Hospital Medical Campus.Increased employee engagement by over 35% and patient satisfaction by over 30% Improved patient flow reducing wait time by 60%, reaching less than 12-minute average door to door registration time Rebuilt client trust in Revenue Cycle operations and improved overall satisfaction through direct engagement in patient advocate committees.
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Trainer, Patient Access Revenue Cycle ServicesConifer Health Solutions Jul 2013 - Oct 2013Provide comprehensive operational management for revenue cycle functions including patient access, revenue integrity, and patient financial services. Training & Development Revenue Cycle Service for Kentucky and Chattanooga Tennessee.
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Finance & Real Estate ManagerJones Lang Lasalle Nov 2012 - Jul 2013San Juan, Puerto Rico , Puerto RicoFinancial Management Citi CRS department overseeing Puerto Rico, Dominican Republic, Bahamas, Barbados, Haiti, Jamaica & Trinidad and Tobago. -
Assistant To PresidentCitigroup Dec 2010 - Nov 2012 -
Assistant VpCitigroup Sep 2007 - Dec 2010Provided leadership and direction to all operational, customer service, and financial matters in the department. Supervised a team of 40 employees in performing at optimal levels. Evaluated staff performance levels and identified areas for improvement. Key Achievements:Played a key role in increasing general credit lines as well as managing overrides for account late fees and finance charge adjustments.Ensured the integrity of all transactions while streamlining activities and enhancing efficiency levels.Led the team in surpassing objectives and attaining corporate metrics using sound business acumen.
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Escalation & Retention SpecialistCiti Jan 2006 - Feb 2007Delivered superior level of customer service to a diverse clientele in the Sears Credit Customer Service Call Center. Fielded escalated and help gate calls as well as aided in problem resolution. Key Achievements:Played a key role in establishing a rapport with customers and protecting the company reputation to promote future business.Performed the monthly audit of retention procedure and presented results to management, which ensured compliant account retention.
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Sales RepresentativeCiti Sep 2004 - Sep 2006Participated in sales and customer service activities. Attained company metrics on a regular basis including Quality Customer Service, Call Handling Time, and Sales Goals. Contributed to developing competitive programs.Key Achievements:Selected to serve as Acting Unit Manager responsible for business metrics and performance management.Translated the Entry Exam from English to Spanish using bilingual expertise.Allocated staff resources to maintain proper coverage on the phone lines, which aided in increasing customer satisfaction ratings.
Luis Gomez Education Details
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Great Commission Studies -
Accounting And Financial Management; Accounting -
University Of Puerto Rico In BayamonBusiness Administration, Finance -
CroemHigh School Diploma
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Masters In Accounting And Financial Management
Frequently Asked Questions about Luis Gomez
What company does Luis Gomez work for?
Luis Gomez works for Norton Children's Hospital
What is Luis Gomez's role at the current company?
Luis Gomez's current role is Director Patient Access.
What schools did Luis Gomez attend?
Luis Gomez attended Keller Graduate School Of Management Of Devry University, The Southern Baptist Theological Seminary, Keller Graduate School Of Management Of Devry University, University Of Puerto Rico In Bayamon, Croem, Keller Graduate School Of Management Of Devry University.
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