Luis Ramirez

Luis Ramirez Email and Phone Number

Sr Technical Account Manager - Genesys @ Genesys
daly city, california, united states
Luis Ramirez's Location
Chile, Chile
Luis Ramirez's Contact Details

Luis Ramirez personal email

About Luis Ramirez

Con más de 20 años de experiencia en la industria de Call Centers, me he especializado en la implementación, soporte y consultoría de soluciones tecnológicas para optimizar la atención al cliente. Actualmente, como Technical Account Manager (TAM), gestiono relaciones clave y ofrezco asesoría estratégica a empresas en Chile y Latinoamérica, asegurando la maximización del rendimiento de las plataformas Genesys.

Luis Ramirez's Current Company Details
Genesys

Genesys

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Sr Technical Account Manager - Genesys
daly city, california, united states
Website:
genesys.com
Employees:
6207
Luis Ramirez Work Experience Details
  • Genesys
    Sr. Technical Account Manager
    Genesys Apr 2024 - Present
    Chile
    View
  • Genesys
    Ps Senior Consultant
    Genesys Jul 2014 - Present
    Genesys
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  • Crossnet
    Consultor De Negocios Corporativos
    Crossnet Jun 2013 - Jul 2014
    View
  • Ebd Alcatel-Lucent Chile
    Jefe De Proyectos
    Ebd Alcatel-Lucent Chile Apr 2009 - Jun 2013
    Chile
    Evaluación y Diseño de Soluciones Plataforma Genesys para Contact Centers.Jefatura de Proyectos (Seguimiento, Administración de Recursos, Interacción con el Cliente). Instalación y Configuración Plataformas Inbound, Outbound Multimedia Genesys 8.Desarrollo Aplicaciones IVR GVP.Creación de Reportes Personalizados CCAnalyzer utilizando Hyperion.------------Jefatura de Proyectos Alcatel-LucentImplementación de Soluciones ICS Alcatel Lucent (Instant Communication Suite).
    View
  • Telectronic
    Jefe De Proyectos
    Telectronic 2001 - 2009
    Chile
    Jefatura de Proyectos (Participación en las diferentes etapas de vida del proyecto).Participación en Proceso de Certificación CMMI Nivel 2.
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  • Telectronic
    Ingeniero De Proyectos
    Telectronic Jul 2001 - Jan 2006
    Creación Reportes CCAnalyzer - Brio.Creación Estrategias Enrutamiento Complejas.Instalación, Configuración, Upgrade Plataformas Genesys Inbound, Outbound, Multimedia, WorkForce Management.
    View

Luis Ramirez Skills

Genesys Cti Ivr Sip Voip Cmmi Level 2 Gvp Ics Alcatel Protocolo De Inicio De Sesiones Protocolos De Internet Voz Por Protocolo Internet Centros De Contacto Telecomunicaciones Centro De Llamadas Comunicaciones Unificadas Liderazgo De Equipos Sistema Interactivo De Voz Integration Preventas Telecommunications Team Leadership Cloud Computing

Luis Ramirez Education Details

Frequently Asked Questions about Luis Ramirez

What company does Luis Ramirez work for?

Luis Ramirez works for Genesys

What is Luis Ramirez's role at the current company?

Luis Ramirez's current role is Sr Technical Account Manager - Genesys.

What is Luis Ramirez's email address?

Luis Ramirez's email address is lu****@****ail.com

What schools did Luis Ramirez attend?

Luis Ramirez attended Universidad Católica De Valparaíso.

What are some of Luis Ramirez's interests?

Luis Ramirez has interest in Science And Technology, Education.

What skills is Luis Ramirez known for?

Luis Ramirez has skills like Genesys, Cti, Ivr, Sip, Voip, Cmmi Level 2, Gvp, Ics Alcatel, Protocolo De Inicio De Sesiones, Protocolos De Internet, Voz Por Protocolo Internet, Centros De Contacto.

Who are Luis Ramirez's colleagues?

Luis Ramirez's colleagues are Sathishkumar Jaganathan, Elisabeth Delimoges, Kristine Anne Bagtas, Michele Huie, Mathew Danish, Maksym Karpenko, Vandana Mukundan.

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