Luis Ramirez Email & Phone Number

Structural Cabling ,KABA Card Reader set up and installation.

Miami/Fort Lauderdale Area

Pc tech, reimaging Pcs, Data recovery,Network administration

German/Spanish/English IT end users Call Center environment support with required excellent telephone /e-mails listening analytical and communication skills.Resolved password log in issues via Active Directory, Network Connectivity, Cisco VPN connection and configuration, Network Printing and hardware issues,Domain account creations, Outlook configuration and troubleshootingCA Unicenter Service Desk ticketing System.Tracking and documenting information regarding clients.Priority Networks

Telephone Services, Internet Services, Data Networking, Wireless Services including planning and coordinating use of resources at sites and installing, repairing, monitoring, and programming all data products and services.Single and multiple line installations, structural cabling systems, physical data networks, both fiber and CAT5, proper terminations, familiarity with Internet and IP networks, Cisco router IP configuration and troubleshooting tasks, Telnet, Traceroute, Ping, properly configure/troubleshoot TCP/IP configurations on multiple PC operating platforms, build and test straight and crossover cables both Ethernet and T-1, troubleshoot physical connectivity for both fiber and CAT5 backbones and build networks.

structured cabling

Repair, upgrade ,troubleshooting and testing all brands of PCs and Laptops (Dell, Compaq, HP, Gateway, Aopen, High-tech, etc)Troubleshooting, repair or replace Hard drive, CD ROM drive, Floppy drive, Memory, Video Card, Sound Card, Network Adapter, Modem, Power Supply ,MotherboardsIntel, Celeron, AMD CPUs upgradesSpyware and viruses removal (Xoftspy, Ad-Aware SE Professional and Spybot) RAID, SCSI, and SATA drives Data erase using WipeDrive PROCPU, Memory, Storage Drivers upgrade.Windows NT/95/98/2000/XP installation and setupBitdefender, Kaspersky and Norton Internet Security and Antivirus 2007 installation and setup Microsoft Office and miscellaneous software installation

Installation of voice/data receptacles per specifications(Blue Prints)Tie-off and support cables in ceilings per industry standardsV/D cables run and termination by 568A, 568B, and USOC wiring standardsInstallation of fire-stopping and sleevesFiber Optic single and multi mode run, termination and testingBuild out Network ClosetsInstallation miscellaneous construction hardware, backboards, and cabinetsInstallation of building grounds for equipmentTesting, labeling and documentation for each cable lineWal-Mart Super Stores entire cabling Projects (Data, Voice and Coax-video)Mount Sinai Hospital Telecom Project for Custom Cables

Provided technical support and problem resolution to end users via inbound and outbound telephone calls, Desktop sharing software and through electronically dispatched tickets.Windows NT, Windows 2000, Windows XP user support and troubleshootingSpyware removal .Antivirus and Firewall installation and updates. Recorded detailed problems, status, and resolution information through the use of REMEDY ticketsLotus Notes supportLAN and laptop wireless supportLocal and network printer supportVPN support for remote laptop users Company application support including; CPDM, Vantive, AS400 and Oracle.

3 moths Cabling project at Jackson Memorial HospitalRun Cat 5 & 5e,termination and testingFire-stopping conduits and closetsBuilt out Network Closets Setup and repair of computers LANs Phone system installation and programming

Of Studies; Diploma, Nuclear Physics; Classical Guitar

Classical guitar

High School Diploma, Physics

Physics