Luis Rivera, Mba Email & Phone Number

Irvine, California, United States

-Visit retail store locations and provide coaching, training via role plays and side by side selling with sales representatives.-Inspecting and driving marketing campaigns at retail stores.-Making daily calls to stores to help drive performance.-Receiving calls as first point of contact to help resolve customer escalations.-Maintaining and driving accountability of Boost brand standards in all stores in territory.-Using local knowledge and real estate contacts to identify new retail points of distribution.-Communication with store owners driving their business sales performance.-Implementing plans to exceed sales quota across territory.-Maintaining an expert level of product knowledge for all Boost products and services.

California, United States

-Developed quarterly business development plans, executed solid sales strategies leveraging promotions and other sales tools (quick connect, interaction model, informational hub, financing options), and managed a team of sales professionals. -Supported staff through development, training, and mentoring, driving behaviors that lead to high customer satisfaction and store employee success. -Invested in my team's success through personalized performance management plans, individual development plans, digital observations, and having value discussions, providing feedback, and celebrating achievements through recognition.-Maintained an average quarterly operational audit compliance score of 94% throughout my tenure with T-Mobile.-Drove various sales metrics and key performance indicators (KPIs) by analyzing performance reports (PowerBI) and tailoring adaptive strategies.-Owned store success and took ownership of store employees’ work-related needs, store leadership, staffing, and scheduling, maintaining labor controls, marketing, loss prevention, and all other store functions.-Strong working knowledge of Microsoft Word, Excel, PowerPoint, Google Docs, and Outlook Express.

-Serving as floor manager overseeing twelve representatives, coordinating and monitoring all sales and non-sales tasks, including motivation to store employee team to build a positive sales and service environment.-Responsible for cash management and ensuring that all opening and closing procedures are followed by company policy (auditing). Also responsible for maintaining floor stocking levels, displays, etc., according to company planogram.-Analyzing performance reports and assisting with implementing one-on-ones with each sales associate to create a practical and positive sales/buying experience for the customer.-Training and developing sales team of twelve sales reps; coaching employees on identifying customer needs and providing information about the benefits of our service that can meet those needs.-Sourced candidates utilizing Kenexa, arranged initial meetings, identified job requirements, analyzed resumes, conducted phone screenings, coordinated interviews, collected interview feedback, and made recommendations of qualified candidates to other store locations based on store needs.

Orlando, Florida, United States

-Recognized by the Western Division Director of the AVID program for my ability to lead and engage students using interactive methods of learning based on Costa’s method of inquiry; this methodology encourages and enables students to define, analyze, and evaluate academic and personal questions as a precursor to life mapping.-Foster open, reflective dialogue; mentor students in self-assessment processes, goal setting, prioritization, and collaborative methods to educate and empower students to be proactive in constructing academic and personal goals.

Orlando, Florida, United States

-Supported customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers.-Completed operational activities while minimizing risks under established policies.-Performed routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.-Interacted with customers and individuals to demonstrate care, build relationships, and complete requested transactions.-Identified information and services through quick, proficient billing analysis to meet customers' financial needs.

-Subject matter expert in smartphone technologies such as Android, IOS, Blackberry, Windows. This includes email, social media, applications, and integration with other technology. I am also experienced with selling air card services and have been trained in strategic selling to generate the highest potential revenue for the company.-Provided superior and quality customer service and sales in a competitive, high-volume retail environment by staying informed of new products/services; employed active verbal and nonverbal skills and added value selling techniques that drove sales from essential to premium products.-Reviewed accounts with customers by conducting billing analyses; engaged the client in the problem-solving process with creative or customized options to satisfactorily resolve the issue within “win-win” parameters.

Master Of Business Administration - Mba, Project Management, 4.0 Gpa

Relevant coursework includes organizational communication and behavior, conflict management, managerial marketing, financial accounting.

Bachelor'S Degree, Interpersonal/Organizational Communications, 3.6 Gpa

Activities and Societies: Relevant coursework: interpersonal, organizational, nonverbal communication, oral speech, conflict management.