Luis Roa Email & Phone Number

Escaldes-Engordany, Andorra

Andorra

- Routers & Switches: Cisco, Arista, Huawei- VoIP: Asterisk.- Firewall: Palo Alto, Fortinet, Juniper SRX, Juniper SSG.- Infoblox- Monitoring: Observium- Rancid

Caracas, Venezuela

▪ Attending faults at the networks (Core Layer, Distribution Layer and Access Layer) and voice service for customers from Telefónica – Movistar.▪ Investigating, diagnosing and resolve all network problems.▪ Validate MPLS Configuration.▪ Network connectivity troubleshooting, ping, tracert, telnet, routing instances (static routes, OSPF, EIGRP, and BGP).▪ Knowledge in Cisco Technology, Huawei NE40, PTN, ATN (U-2000), Alcatel Lucent SAR 7705-7750 (5620-SAM), IP Backhaul, Metro Ethernet and AXE telephone exchange.

Venezuela

▪ Train new staff.▪ Perform manuals.▪ Supervising a team of staff when the manager was not available.▪ Certifications Department (Core Layer, Distribution Layer and Access Layer). Perform connectivity tests and certify the installation of the client's network from Telefónica – Movistar.▪ MPLS, configuration of the service in the different elements of the network (access and Core).▪ Multiple routing instances (static routes, OSPF, EIGRP, and BGP).▪ Cisco Technology Configurations, also Huawei NE40, PTN, ATN (U-2000) and Alcatel Lucent SAR 7705-7750 (5620-SAM) and AXE telephone exchange.

Venezuela

▪ Certifications Department. Perform connectivity tests and certify the installation of the client's network from Telefónica – Movistar.▪ MPLS, configuration of the service in the different elements of the network (access and Core).▪ Multiple routing instances (static routes, OSPF, EIGRP, and BGP).▪ VRF, creation and redistribution of Route Maps for the control of access to the CPE and access to the servers of AAA.▪ Analysis of the availability of bandwidth in the different equipment that make up the transport network. Management of the IPBH Network, composed of equipment: Huawei NE40, PTN, ATN (U-2000), and Alcatel Lucent SAR 7705-7750 (5620-SAM).▪ Cisco Technology Configurations, as well as Huawei NE40, PTN and Alcatel Lucent SAR 7705-7750 (5620-SAM).▪ L2L. Star Topology (branch to branch) and Mesh Topology (connection between all branches).▪ Configuration of ISDN Signalling and R2 Signalling in the AXE telephone exchange.▪ Private Data, point-to-point connection Frame-Relay between branches.▪ Point-to-multipoint communication (P2MP, PTMP or PMP).

Venezuela

▪ Responsible for the installation and maintenance of IT equipment including printers, scanners.▪ Diagnosis of desktop, application, networking and infrastructure issues.▪ Knowledge of installation, troubleshooting and configuration of PCs and software.▪ Troubleshooting PC’s, laptops and mobile devices.▪ Following procedures/checklists and updating support documentation.

Venezuela

▪ Responsible for diagnosing and resolving hardware, software and end users problems.▪ Troubleshooting PC’s, laptops and mobile devices.▪ Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003, 2007, 2010 and 2013. Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.▪ Following procedures/checklists and updating support documentation.