• Programmed expedited shipping lanes for 300 drivers across the US ensuring timely and efficient delivery of goods. • Assisted in supervising transportation planning and collaborating with dispatchers to optimize routes and improve overall efficiency.• Communicated with drivers and other team members to coordinate logistics and address transportation-related concerns.• Resolved issues and provided troubleshooting support to customers and drivers, ensuring customer satisfaction, and maintaining positive relationships.

• Ensured all company documents were standardized for acquiring the ISO Certification, actively participating in the preparation and review processes.• Developed the NPS survey to gather customer feedback and analyzed its results.• Monitored the correct usage of the IMS (Information Management System) implemented, ensuring compliance with company standards and guidelines.