Customer Success Manager
Current
Nov 2024 - Present
AeroLeads people directory · profile
Luis Sanchez Email & Phone Number
Customer Success Manager with OpenSend
at
Opensend
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager with OpenSend
Location
Guadalajara, Mexico Metropolitan Area, Mexico
Who is Luis Sanchez? Overview
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Quick answer
Luis Sanchez is listed as Customer Success Manager with OpenSend at Opensend, based in Guadalajara, Mexico Metropolitan Area, Mexico. AeroLeads shows a matched LinkedIn profile for Luis Sanchez.
Luis Sanchez previously worked as Customer Success Manager at Opensend and Customer Success Manager at Bizzabo. Luis Sanchez holds Business Administration And Management, General from Universidad Interamericana Para El Desarrollo.
Company email context
Email format at Opensend
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Opensend
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Profile bio
About Luis Sanchez
My commitment to Customer Success was driven by my passion for relationship management and technical support, ensuring client satisfaction and accounts growth. With a foundation in Business Administration, our team consistently delivered solutions that strengthened customer loyalty and facilitated company expansion.My expertise in CRM, honed as a Support Manager, enabled me and my team to streamline processes and enhance user experiences. Strategic account management was not just a role; it was our mission to empower clients, contributing to a robust, customer-centric culture that propelled forward.
Current workplace
Luis Sanchez's current company
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5 roles
Luis Sanchez work experience
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Customer Success Manager
Managing a portfolio of over 60 clients with an annual recurring revenue below $50k, facilitating the onboarding of new customers and team members to the platform. Collaborating internally with various teams (Sales, Product, Marketing) to provide upsell opportunities and helpful tools tailored to their platform usage.
Mar 2023 - Aug 2024
Support Manager
Established OKRs for each team member, devised and put into action SOPs (Standard Operating Procedures), handled and prioritized tickets in Jira and Zendesk, and participated in escalation calls with our top-tier partners.
Sep 2021 - Feb 2023
Customer Success Manager
Onboarding and training for new customers. Build strong relationships with customers and act as their main POC and advocate for their needs with the company. Identify oportunities to upsell or cross-sell additional products in order to expand their usage/products. Ensure customer renewals by building a strong good relationship.
Jun 2019 - Sep 2021
Support Services Manager
Manage and Triage tickets within Jira & Zendesk. Developed the Support team from the ground up. Generated the structure and foundations for streamlined processes by taking in account not only internal procedures but how they interacted with external teams within the company. Manage Support escalations.
Dec 2016 - Feb 2019
1 education record
Luis Sanchez education
FAQ
Frequently asked questions about Luis Sanchez
Quick answers generated from the profile data available on this page.
What company does Luis Sanchez work for?
Luis Sanchez works for Opensend.
What is Luis Sanchez's role at Opensend?
Luis Sanchez is listed as Customer Success Manager with OpenSend at Opensend.
Where is Luis Sanchez based?
Luis Sanchez is based in Guadalajara, Mexico Metropolitan Area, Mexico while working with Opensend.
What companies has Luis Sanchez worked for?
Luis Sanchez has worked for Opensend, Bizzabo, Paystand, Bottomley Enterprises, and Wipro.
How can I contact Luis Sanchez?
You can use AeroLeads to view verified contact signals for Luis Sanchez at Opensend, including work email, phone, and LinkedIn data when available.
What schools did Luis Sanchez attend?
Luis Sanchez holds Business Administration And Management, General from Universidad Interamericana Para El Desarrollo.
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