Luis Sanchez

Luis Sanchez Email and Phone Number

Customer Success Manager with OpenSend @ Opensend
Luis Sanchez's Location
Guadalajara, Mexico Metropolitan Area, Mexico
About Luis Sanchez

My commitment to Customer Success was driven by my passion for relationship management and technical support, ensuring client satisfaction and accounts growth. With a foundation in Business Administration, our team consistently delivered solutions that strengthened customer loyalty and facilitated company expansion.My expertise in CRM, honed as a Support Manager, enabled me and my team to streamline processes and enhance user experiences. Strategic account management was not just a role; it was our mission to empower clients, contributing to a robust, customer-centric culture that propelled forward.

Luis Sanchez's Current Company Details
Opensend

Opensend

View
Customer Success Manager with OpenSend
Luis Sanchez Work Experience Details
  • Opensend
    Customer Success Manager
    Opensend Nov 2024 - Present
    View
  • Bizzabo
    Customer Success Manager
    Bizzabo Mar 2023 - Aug 2024
    Guadalajara, Mexico Metropolitan Area
    Managing a portfolio of over 60 clients with an annual recurring revenue below $50k, facilitating the onboarding of new customers and team members to the platform. Collaborating internally with various teams (Sales, Product, Marketing) to provide upsell opportunities and helpful tools tailored to their platform usage.
    View
  • Paystand
    Support Manager
    Paystand Sep 2021 - Feb 2023
    Guadalajara, Mexico Metropolitan Area
    Established OKRs for each team member, devised and put into action SOPs (Standard Operating Procedures), handled and prioritized tickets in Jira and Zendesk, and participated in escalation calls with our top-tier partners.
    View
  • Bottomley Enterprises
    Customer Success Manager
    Bottomley Enterprises Jun 2019 - Sep 2021
    Guadalajara, Mexico Metropolitan Area
    Onboarding and training for new customers. Build strong relationships with customers and act as their main POC and advocate for their needs with the company. Identify oportunities to upsell or cross-sell additional products in order to expand their usage/products. Ensure customer renewals by building a strong good relationship.
    View
  • Wipro
    Support Services Manager
    Wipro Dec 2016 - Feb 2019
    Guadalajara, Mexico Metropolitan Area
    Manage and Triage tickets within Jira & Zendesk. Developed the Support team from the ground up. Generated the structure and foundations for streamlined processes by taking in account not only internal procedures but how they interacted with external teams within the company. Manage Support escalations.
    View

Luis Sanchez Education Details

Frequently Asked Questions about Luis Sanchez

What company does Luis Sanchez work for?

Luis Sanchez works for Opensend

What is Luis Sanchez's role at the current company?

Luis Sanchez's current role is Customer Success Manager with OpenSend.

What schools did Luis Sanchez attend?

Luis Sanchez attended Universidad Interamericana Para El Desarrollo.

Not the Luis Sanchez you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.