Luis Santana Email and Phone Number

As a virtual office assistant, I excel in providing comprehensive support to executives, particularly in calendar management, communication, and travel arrangements. I efficiently schedule appointments and meetings, ensuring effective time management, while also handling emails and phone calls with prompt responses and prioritization. My expertise extends to planning and coordinating travel itineraries, managing all aspects of trips for both business and personal purposes. During meetings, I offer valuable assistance by preparing agendas, taking minutes, and ensuring follow-up actions are promptly addressed. Additionally, I maintain organized information systems and provide task coordination, contributing to streamlined workflows for executives. I am adept at building and managing relationships with stakeholders, solving problems, and supporting various projects, all while maintaining strict confidentiality standards in handling sensitive information.

As a virtual office assistant, I provided comprehensive administrative support by managing emails, scheduling appointments, and maintaining organized records. My responsibilities included handling data entry, generating reports, and assisting with invoicing and billing. Moreover, I effectively managed communication channels, including screening calls, responding to emails, and prioritizing correspondence on behalf of clients or employers. My meticulous calendar management ensured all appointments, meetings, and deadlines were accurately tracked and communicated to relevant parties in a timely manner. Additionally, I facilitated travel arrangements, conducted research, and delivered exceptional customer service through prompt and efficient handling of inquiries and complaints.In project assistance, I played a pivotal role in organizing files, coordinating tasks, and liaising with team members to ensure seamless project execution. I actively contributed to drafting documents, preparing presentations, and managing project timelines, demonstrating my ability to multitask and prioritize effectively. Furthermore, I provided technical support tailored to business needs, troubleshooting software issues, managing online platforms, and offering assistance with basic IT tasks. With the growing reliance on virtual meetings, I adeptly facilitated their setup and management, resolving technical issues and fostering smooth communication during virtual conferences.Throughout my tenure, I upheld the utmost confidentiality and professionalism in handling sensitive information, earning trust through my dedication to maintaining discretion and integrity. My commitment to excellence and adaptability allowed me to thrive in a dynamic virtual environment, consistently delivering high-quality support tailored to the unique needs of clients and employers.

IT Work Flow Coordinator | Regional Management| Tickets | Calls | Emails | Ticket Life-cycle value chain | ITILv4 Fundamentals | 2.5 and Network Team Support Bridges for Major Incidents | Network Monitoring | Dispatch Department | Asset Tracking Management | Protocols-designing | M365 Management | Service Now Dashboards | Bilingual Support | SLA's and KPI's

IT Service Desk Analyst I | 2020 – 2021 | Call Taker | Quality Metrics | Problem-solver | Knowledge Base Articles | Escalation Processes | 1.5 y 2.0 Tech Support Level | Backlog | I would handle emails, chats, and phone calls as well as remote support regarding any Tech Issues such as PWD management, M365 suite, and Workspace suite interacting with Admin-users for companies from the US and Canada.

IT Help Desk Desk Analyst I | 2018 – 2019 | Call taker | Q&A Metrics | Troubleshooting Paths | KBA’s | Remote Support | Active Directory Managing | Peripheral Devices | I would Handle email, chats, and phone calls from the US and Canada regarding 1 and 1.5 Tech Issues regarding Networking, Software Management and Database Basic Management.

Tech Support Analyst I | Call taker | Network Devices troubleshooting | LAN/MAN Managing | Retention | Sales | Billing | Ticketing System Tools | I would handle calls from the US and Canada processing tickets through Service Now, emails, chats, and phone calls.