Americas User Success Engineering Manager - Catia
Current- Handled 150+ Service Requests per year, directly helping customers in areas like Part and Assembly Design, Parametric/Topology Optimization, 2D Drafting (and Template Builder) and Kinematics.- Focal representative for deployment of autonomous solutions (through several different programming languages, including EKL)- Helped customers achieve TCO reductions due to the utilization of Dassault’s Cloud products.- Supported customers in multiple database migration processes through the implementation of Dassault’s xPDM exchange solution (mostly between V5 and 3DEXPERIENCE).- Played a key role in the deployment of an internal workload-balancing tool, by substantially helping other continents (e.g. Europe) in absorbing any outstanding Request inflow.- Maintainer of multiple virtual robots, capable of managing daily administrative tasks, resulting in 50k USD/year savings.- Developer of the Installation Manager tool, capable of assisting User Success representatives with better control of local installations of 3DEXPERIENCE.