Implementation Consultant
CurrentAs Implementation consultant I lead multiple concurrent implementation projects with general direction and standard implementation procedures, Drive and manage all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.Most important tasks:• Create and maintain thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.• Communicate with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner.• Collaborate with all levels of staff in internal support groups, including Sales, Technical Operations, Support, Training, and Customer Success to ensure successful implementations of products.• Train and advise clients to properly use appropriate products to best fit their individual needs based on best practices and use cases.• Coach and consult clients to advocate the features and functionality of BlackLine products during configuration in order to obtain buy-in and user adoption.• Offer recommendations for improving system performance gaps and system options to increase efficiencies and achieve best practice standards.• Assess and troubleshoot application issues during the implementation cycle.• Provide application feedback to Product team in order to enhance or resolve functionality for future releases.