Luis Vielma Email & Phone Number

• Follow up with the customers during the whole process, deployment, configuration, implementing use cases and keeping the environment healthy, all of this while working close with them, shoulder to shoulder to achieve.
• Deployment, upgrade, and configuration of the environment
• Guide the customers with Forescout’s Best Practices so, the customers can get 100% of the… Show more Follow up with the customers during the whole process, deployment, configuration, implementing use cases and keeping.
• Guide the customers with Forescout’s Best Practices so, the customers can get 100% of the technology.
• Provide over the shoulder trainings so, the customer gets familiar with the technology and the “how to.”
• Provide support and documentation about Forescout integrations with 3rd party technologies (CrowdStrike, Checkpoint, Palo Alto, etc.)

Bergamo, Italia

Design & delivery, Planing and project management on network and security systems, like Firewalls, NAC, Endpoint Protection, email Protection.

Bergamo Y Alrededores, Italia

Support specialist on the SNOC (Security and Network Operation Center), as a part of my duties i took care of the management of different types of devices as Juniper, Palo Alto, Fortinet, Checkpoint, Forescout, Symantec, FireEye, Qradar, Cisco, Extreme, HP.I also, worked as an incident respondent and to the service requests made by the customer.

Panama

• Helpdesk Specialist offering support on the on the NOC SOC of the Red Nacional Multiservicios (National Multiservice Network) on Tecnoserv Intl, part of my duties were:
• Back up network data.
• Configure network access for the different groups and institutions of the Government of Panama
• Analyze network traffic and generate reports in order to optimize the enviroment performance.
• Troubleshooting the network when something went wrong.
• Procedures creation… Show more Helpdesk Specialist offering support on the on the NOC SOC of the Red Nacional Multiservicios (National Multiservice Network) on Tecnoserv Intl, part of my duties were:

Panama

Customer Service Philips on Tecnoserv Intl. S.A. a Panama City, Panama.

Panama

Customer Service Panasonic on Tecnoserv Intl. S.A. a Panama City, Panama.

Caracas

Cashier and Customer Service at Cyber Digital Planet, Caracas, Venezuela.

Not Finished, Mechanical Engineering

Cisco Ccna

Forescout Certified Administrator

Accredited Configuration Engineer

Forescout Certified Engineer