Luisa F. Aya Email & Phone Number

Minneapolis, Minnesota, United States

St Paul, Minnesota, United States

COVID19 Incident Management Operations

Greater Minneapolis-St. Paul Area

• Assisted in pilot program development, evaluation, and quality improvement initiatives.• Observed, tracked, and analyzed behavioral data from six children and teens with developmental disabilities and/or serious and persistent mental illness and their families in a group home or in-home setting, to help develop and implement individualized treatment plans.• Built a rapport with clients, implemented crisis behavioral interventions and de-escalation efforts, as well as provided… Show more • Assisted in pilot program development, evaluation, and quality improvement initiatives.• Observed, tracked, and analyzed behavioral data from six children and teens with developmental disabilities and/or serious and persistent mental illness and their families in a group home or in-home setting, to help develop and implement individualized treatment plans.• Built a rapport with clients, implemented crisis behavioral interventions and de-escalation efforts, as well as provided counseling/coaching to improve family function and ease home re-entry by increasing positive interaction. • Provided orientation training for new hires, coached, mentored, and provided supervisory and managerial support for existing staff.• Collaborated and coordinated with community services and health care providers to ensure quality continuity of care.• Maintained accuracy of documentation, financial ledgers, and ensured timely refill of medical prescriptions and other necessities. Show less

Houston, Texas Area

• Directly contributed to the transition of nine program individuals into basic services due to the successful completion of long-term rehabilitation goals based on the Stages of Change model. • Planned and provided recovery-oriented services such as case management, education, and psycho-social rehabilitation to a caseload of 61 individuals with severe mental illness and chemical dependency using motivational interviewing, reflective listening, trauma-informed care, and harm reduction… Show more • Directly contributed to the transition of nine program individuals into basic services due to the successful completion of long-term rehabilitation goals based on the Stages of Change model. • Planned and provided recovery-oriented services such as case management, education, and psycho-social rehabilitation to a caseload of 61 individuals with severe mental illness and chemical dependency using motivational interviewing, reflective listening, trauma-informed care, and harm reduction strategies.• Engaged and collaborated with the client and an interdisciplinary psychiatric care team to assess strengths and needs for treatment plan development and effective regular implementation.• Coordinated access to community resources and worked in conjunction with various external agencies and programs to advocate for and address client needs.• Served as a Spanish interpreter for psychiatric services. Show less

Greater Minneapolis-St. Paul Area

• Initiated the routine referral of both Spanish-language guidance resources to Hispanic/Latinx families and diaper bank resources to families, motivating WIC to apply for a grant for diaper support services to help with participant retention.• Developed a data analysis project using Microsoft Excel, coded and interpreted a random sample data set of 140 items that focused on hemoglobin values from the county database, and identified significant dietetic and behavioral associations across… Show more • Initiated the routine referral of both Spanish-language guidance resources to Hispanic/Latinx families and diaper bank resources to families, motivating WIC to apply for a grant for diaper support services to help with participant retention.• Developed a data analysis project using Microsoft Excel, coded and interpreted a random sample data set of 140 items that focused on hemoglobin values from the county database, and identified significant dietetic and behavioral associations across groups that informed future intervention efforts throughout the program.• Guided discussion in quarterly meetings with participants to assess family or an individual's health needs and strengths, educated and helped establish goals to promote positive health outcomes• Gathered anthropometric data, collected fingerstick hemoglobin values, and documented session discussion on a timely basis for follow-up on goals in subsequent meetings as per state and federal guidelines and regulations Show less

Greater Minneapolis-St. Paul Area

• Facilitated success in the daily tasks of eight persons with developmental disabilities as well as serious and persistent mental illness to minimize obstacles.• Collaborated with various community organizations such as work placements and health services to advocate for client's needs and help promote a higher quality of life. • Document tasks and progress in daily logs promptly and per state and federal requirements and guidelines.

Greater Minneapolis-St. Paul Area

• Collaborated in teams to collect and merge extensive data on external entities' community engagement/public consultation practices into a comprehensive report to increase civic engagement efforts.• Consulted St. Paul, Minneapolis community leaders for input on general parameters and guidelines to inform of best public engagement practices.• Presented results of the project to community leaders and stakeholders that helped yield policy change on the Metro Transit Green Line Light-Rail… Show more • Collaborated in teams to collect and merge extensive data on external entities' community engagement/public consultation practices into a comprehensive report to increase civic engagement efforts.• Consulted St. Paul, Minneapolis community leaders for input on general parameters and guidelines to inform of best public engagement practices.• Presented results of the project to community leaders and stakeholders that helped yield policy change on the Metro Transit Green Line Light-Rail project. Show less