Luis Acuña Email & Phone Number

Miami/Fort Lauderdale Area

Directed a PMO initiative for a $30+ billion customer. Responsible for leading and coaching acquired companies of a Global Tobacco Group to comply with Corporate PMO. Managed the implementation of strategical projects that serve as role models on how to follow Corporate’s PMO methodology, best practices, PMO compliance and governance. • Managed a multi-company, multi-department project to implement a Human Resources and Payroll system and integrate oversees manufacturing plants.• Led an ERP system selection project for USA Companies.• Directed HR team to integrate USA Companies to the Corporate SAP HR system.

Responsible for leading the Department of Professional Services. Manage the core department operations including the day-by-day operations, develop strategic plans and identifying key success factors, set priorities and allocate the resources to achieve corporate goals. Manage and direct staff in design, implementation and support of all Kronos solutions offered to our customers. • Defined new Kronos implementation practice and new business processes.• Restructured Implementation Team. Improved delivery capabilities, increased team productivity.• Standardized project management processes, set up metrics for compliance.• Improved Client Satisfaction that led to sales increase• Decreased project duration delivering on time – on budget – on scope projects.• Increased revenue stream by expanding offerings not just for Kronos Time and Attendance but also Human Resources, Payroll, Scheduling.• Served as Project Manager for large & strategical projects.

• Manage all branch service delivery functions including Project Management Office, Program/Project Management, Client Delivery, Business Development and IT Coordination. Ensure all projects were delivered with a consistently high level of quality and project management discipline in line with client expectations. Conduct independent quality audits on projects to assess compliance with project management processes.• Team with Customer’s IT Departments to improve productivity and efficiency by performing IT Assessments and developing plans centered on Project Management disciplines and implementing Program Management Office (PMO). • Established branch Project Delivery infrastructure with emphasis on the Software Engineering Institute (SEI) Capability Maturity Model (CMM) Level 3 to improve internal operational efficiencies, reduce errors and cycle time and increase productivity.• Managed client satisfaction by establishing and maintaining strong relationships and ensuring superior project delivery.• Business Development with existing and new accounts identifying opportunities, preparing proposals and client presentations, developing project plans, defining specifications and deliverables.

Managed an Oracle CRM implementation for the Banreservas Interaction Center in the Dominican Republic. Led a team of consultants through the design, configuration, training and rollout of the Teleservices Module including Knowledge Base, Workflow and Service Intelligence and the design of the Telephony Architecture for the implementation of the Advance Inbound and Outbound Application Setup.

- Developed the e-Business Practice in Latin America. - Established partner relationship and developed alliances with key software vendors in the e-CRM, e-Commerce, Content Management, e-Procurement, Call Center/Contact Center space.- Managed the client relationship for strategic projects.- Provided Quality Assurance for several Commerce One, Broadvision, Vignette, and Peoplesoft/Vantive engagements.- Actively participated in Business Development preparing proposals and client presentations- Mentored the service line leaders, client partners and project managers to sell and deliver service offerings.- Contributed to grow the e-Business and CRM practice to generate more than 70% of Cambridge Latin America’s revenues.

Mba

Computer Engineering