Luisa H. Email & Phone Number

Overseeing the Operation of the Front Desk at 32 locations in the PA, NJ, DE and VA Mentoring of Front Desk Coordinators and Assistant Mentoring of Center ManagersAssisting with the medical system transition from Practice Perfect to RaintreeAssisting in conducting interviewsAssisting in writing policy and procedures for Front Desk and RaintreeHelping with the implantation of Point of Service Collections across office locations

• Subject Matter expert on Front Desk policies and procedures• Coaches staff on best practice related to schedule management and optimization, clinic productivity management, and tracking progress toward Center Goals.• Leads the development of training related to Front Desk policies and procedures • Services as a liaison to Operations Senior Leadership team, partnering to develop Front Desk team• Works with business end-users, management and technical teams to document the business requirements, provide testing support and execution for system implementation/maintenance. • Creates project and operational support documentation, to include process and data flow diagrams, solution design specifications, implementation plans and testing scripts and reporting of results. • prepares and distributes weekly, monthly business object reports in accordance with established guidelines and procedures as requested. • Maintains database information for each Center and/or department personnel on a daily, weekly, and monthly basis to ensure accurate information • Reviews, analyzes and evaluates business and use needs and documents findings and recommend changes to business processes to increase system effectiveness for end users.

Responsible for submitting evaluations, progress reports to various doctorsInteraction with patients and therapist on a daily basisResponsible for receiving co-pays and scheduling appointmentsVerifying insurance and pre-certifications for patientsMaking new patient charts with necessary informationPrepared deposits for the close of business Prepare for opening on Saturdays.Assisting patients in scheduling appointmentsCompleting monthly inventory for office supplies and paperwork.Assisting Center Manager to schedule interviews and changing schedules when needed

Responsible for well-being of the parents and the children between the ages of 3 and 4.Interaction with children and parents on a daily basisResponsible for planning lesson plans and activities for childrenResponsible for closing of the classroom and of the school

Responsible for updating insurance information for patientsInteraction with patients and doctors on a daily basisResponsible for receiving co-pays and scheduling appointmentsPrepared deposits for the close of business

One of the largest privately held engineering, network development, and construction firms serving Communications, Information Technology, and Utility Industries.

Managed multiple accounts from daily customer service, invoicing. and reportingResponsible for ordering and purchasing materials for various accounts.Provided Emergency Support off-hours to nationwide customers and field technicians.Demonstrated decision making skills and knowledge of the Telecommunication Business.

Direct Reports: Manage a team of coordinators, including training and evaluations, responsible for:Coordinating nationwide network cabling installation projectsProviding technical and administrative material to nationwide personnelProcessing all Accounts Payables and Receiving for their projects.Maintaining accurate Gross Margins and RevenuesSecured $9M in revenue for the company through new and existing business deals.Extensive customer relations to meet technical specifications, project troubleshooting, and resolution.Interact with general contractors, field technicians, and nationwide H&M area offices, nationwide customers.Maintain and manage company databasePrepare requests for Proposals (RFP's) for new client's cabling needs including estimating, and negotiation of pricing as well as recommending the best cabling solution for their nationwide needs.Accomplishments:Employee of the Quarter in September 2004 to December 2004Employee of the Quarter

Associates, Project Management

Bachelor Of Science, Elementary Education