Luisa H. Email & Phone Number

Overseeing the Operation of the Front Desk at 32 locations in the PA, NJ, DE and VA Mentoring of Front Desk Coordinators and Assistant Mentoring of Center ManagersAssisting with the medical system transition from Practice Perfect to RaintreeAssisting in conducting interviewsAssisting in writing policy and procedures for Front Desk and RaintreeHelping with.

• Subject Matter expert on Front Desk policies and procedures
• Coaches staff on best practice related to schedule management and optimization, clinic productivity management, and tracking progress toward Center Goals.
• Leads the development of training related to Front Desk policies and procedures
• Services as a liaison to Operations Senior Leadership team, partnering to develop Front Desk team
• Works with business end-users, management and technical teams to document the business requirements, provide testing support and execution for system implementation/maintenance.
• Creates project and operational support documentation, to include process and data flow diagrams, solution design specifications, implementation plans and testing scripts and reporting of results.

Responsible for submitting evaluations, progress reports to various doctorsInteraction with patients and therapist on a daily basisResponsible for receiving co-pays and scheduling appointmentsVerifying insurance and pre-certifications for patientsMaking new patient charts with necessary informationPrepared deposits for the close of business Prepare for.

Responsible for well-being of the parents and the children between the ages of 3 and 4.Interaction with children and parents on a daily basisResponsible for planning lesson plans and activities for childrenResponsible for closing of the classroom and of the school

Responsible for updating insurance information for patientsInteraction with patients and doctors on a daily basisResponsible for receiving co-pays and scheduling appointmentsPrepared deposits for the close of business

One of the largest privately held engineering, network development, and construction firms serving Communications, Information Technology, and Utility Industries.

Managed multiple accounts from daily customer service, invoicing. and reportingResponsible for ordering and purchasing materials for various accounts.Provided Emergency Support off-hours to nationwide customers and field technicians.Demonstrated decision making skills and knowledge of the Telecommunication Business.

Direct Reports: Manage a team of coordinators, including training and evaluations, responsible for:Coordinating nationwide network cabling installation projectsProviding technical and administrative material to nationwide personnelProcessing all Accounts Payables and Receiving for their projects.Maintaining accurate Gross Margins and RevenuesSecured $9M in.

Associates, Project Management

Bachelor Of Science, Elementary Education