Luisa Gomez Email & Phone Number

Aurora, On, Ca

Toronto, Canada Area

• Vision Owner, SLRM (2024): Established a solid foundation for managing residents, transitions and communities in PointClickCare's next-gen Senior Living EHR. This foundation is tailored specifically for the senior living industry to drive future growth and innovation.• Senior Living Intake Product Leader Directed strategy and execution, creating an intuitive, streamlined workflow that can be used for resident/patient intake across PointClickCare• Cross-Product Strategist: Forged key partnerships with clinical, financial and insights domains, breaking down silos to help develop a unified roadmap aligned with company goals.• Next-Gen SL CRM Vision: Defined and presented the Concept for a robust next-gen Senior Living CRM to leadership• CCDA Service Visionary: Spearheaded the design and strategy for PointClickCare's CCDA service achieving compliance and simplifying regulatory processes, resolving clinical data issues and unifying multiple solutions into a single, efficient platform.• High-impact Contributor: Honored by architects, delivery teams, and peers for driving clarity and alignment across teams. Recognized for two consecutive as "Force Multiplier" for elevating team performance and fostering a high-impact work culture.• Trusted Relationship Builder: Cultivated strong relationships with customers, customer-facing teams, and within PEO, enhancing satisfaction and collaboration.• Data-Driven Leader: Leveraged data insights to guide teams, ensuring alignment on strategic objectives and fostering a shared understanding of the “why.”

Toronto, Canada Area

Responsible for: • Working closely with product owners, development managers, customers and market leaders to identify and prioritize needs.• Coordination of functional product road maps• Driving value propositions for features and associated services• Maturing product strategies• Defining product milestones, success metrics and go-to-market efforts• Establishing and ensuring partner and customer satisfaction and adoption• Coordinating across internal and external groups for projects with cross functional impact and deliverables• Pragmatic marketing

Toronto, Canada Area

• • Analyze and explore potential product partnerships• Develop and implement business metrics to measure and report on the financial performance of the Company’s solutions• Pioneered Digital Payment Card PIN Delivery: Developed a secure, digital PIN delivery solution that eliminated reliance on paper PIN mailers, achieving adoption among major European financial institutions and setting a new industry standard for secure PIN distribution.• Developed Tailored Print-on-Demand Content Delivery Solution: Created and successfully deployed a print-on-demand system for Tier 1 Canadian financial institutions, enabling personalized consumer-specific content delivery that elevated customer engagement• Oversaw global product development and partner relationships, enabling footprint expansion into new markets• Regularly analyzed market trends to identify new products or product enhancement opportunities

Toronto, Canada Area

Information Technology Management

Diploma, Computer Programming And System Analysis