Luis Alarid Email & Phone Number

Smithfield, North Carolina, United States

Clayton, North Carolina, United States

• Provide exceptional customer service by assisting patrons with ticket orders, seat selection, and addressing general event inquiries. • Create events in the ticketing system to prepare for online and in-office ticket sales, ensuring all details are accurate and up-to-date. • Manage and maintain accurate membership and patron databases, ensuring all information is current. • Support the Box Office Manager with daily operational duties, including opening and closing the box office. • Process ticket sales, refunds, and exchanges efficiently, both in-person and over the phone. • Assist in coordinating group sales, promotions, and special events to enhance audience engagement.

Greater San Diego Area

• Managed in-office and on-site Box Office and Patron Services team for a dynamic non-profit performing arts organization, serving over 3,500 guests per year at various concerts and events.• Maintained company patron database, ensuring all data entry was accurate in all areas.• Delivered administrative and business operations support, ensuring smooth operations and elevated efficiency to office staff.• Exceled in conflict resolution and ensure accurate maintenance of concert and event information and price levels.• Generated comprehensive reports pertaining to ticket sales performance and donations, empowering senior staff with invaluable insights.• Served as in-office and remote technical support, safeguard and optimize computer hardware and software, mobile devices (iOS/Android), network server, and cloud storage.

San Diego, California

• Coordinated data entry of plant care, retailer, and product information for an international plant care mobile app company, handling over 100 direct inquiries for plant identification.• Conducted testing of mobile apps to ensure timely and accurate information for subscribers.• Analyze site analytics to identify performance trends and areas of improvement.

• Delivered computer support services to diverse clients spanning non-profit organizations, the publishing sector, and horticultural industry, ensuring efficient IT operations on special projects.• Offered data entry support, ensuring accurate and timely data management for clients across various industries.• Provided website and marketing support, assisting clients in enhancing their online presence and promotional activities.

San Diego, California

• Managed a diverse computer network for a city regional magazine with a mix of Windows and Macintosh desktops, laptops, mobile devices, and servers.• Implemented hardware and software standardization across the organization for increased efficiency.• Configured user access, share permissions, and email addresses in accordance with corporate guidelines.• Provided help desk support, offering assistance and training to optimize user productivity with their IT systems.• Ensured network performance and security by monitoring both internal and external network activities, conducting routine data backups, and practicing system security throughout the organization.

Greater San Diego Area

• Data entry of customer information into database for white/yellow pages. Quality-control check ofdepartment data entry to ensure accuracy of all information.

United States

• Provided general office and logistical support.