Competitive buying and selling of aircraft engines, spare parts, aircraft MRO and global aircraft sales. Contact customers and Manage CRM.

Customer orders follow up, define orders priorities, prepare quotes, point of contact between the customer and the organization, ensure that orders are receive correctly, negotiation of lead times, collect information with multiple internal departments to prepare customer feedback. Data analisis of multiple product lines, upload forecast, follow up the forecast accuracy.

Track information of engines events provide by our customers on a weekly basis, update events forecast according on customers reports and provide key inputs to different organizations that represent -$65M+ per year, align the customers demand and forecast with Honeywell materials and demand organizations records. Elaborate market share reports of different product lines based on information obtain from customers reports and historical information. Support customer escalations to prevent delays.

Represent the warranty organization resolving customers questions and disputes related to warranty decisions. Participate on projects to improve our current process, the business relationship with other company areas and the communication with our internal and external customers. Support different business units whit warranty reports analysis of historical warranty transactions, train members of the organization on how to determinate warranty periods and the interpretation of contracts and Honeywell policies.

Review and process warranty requests for diferent product lines, attend warranty questiions from internal and external customers, support diferent business units whit warranty reports analysis of historical warranty transactions, train members of the organization on how to determinate warranty periods, coordinate diferent projects that the warranty department is involve.

Review and analyzes claims and related information like engineering data, shop findings, field service reports, spread sheets, to ascertain the validity of claims, -$60M+ per year, maintains up date knowledge of new production and new warranty programs, prepare reporting to various aftermarket programs of warranty costs for customers or internal finance management, develop positive working relationships with internal and external customers, regular visit to customers, train customers on new services and products.

Making activities of personnel manage, handling of payment, project coordinator, give training of new products and services to new and current employees, customer support on escalations, manage metrics of each employee, statistics and documentation, administrate my team rotation schedule.