Luis Armando Mora Jimenez Email & Phone Number

Orlando, Fl, Us

Heathrow, Florida, United States

Provide technical support to customers using Veritas Netbackup products* Work closely with customers to resolve issues that vary from installation to complex system-level problems.* Investigate, diagnose, and analyze technically difficult and/or politically sensitive problems.* Capture customer interactions in writing including investigation, troubleshooting, and resolution of issues.* Manage workload to ensure all customers issues are handled in a timely manner and… Show more Provide technical support to customers using Veritas Netbackup products* Work closely with customers to resolve issues that vary from installation to complex system-level problems.* Investigate, diagnose, and analyze technically difficult and/or politically sensitive problems.* Capture customer interactions in writing including investigation, troubleshooting, and resolution of issues.* Manage workload to ensure all customers issues are handled in a timely manner and driven to resolution.* Document known issues, workarounds, and general information to add to the knowledge base.* Work in lab environments for hands-on troubleshooting and issue reproduction.* Continual learning and development to maintain knowledge of new product features, related applications, hardware and technologies. Show less

Orlando, Florida Area

Focus to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Resolving technical questions regarding the use of and troubleshooting for our Electronic Support Services, as well as, resolving post-sales non-technical customer inquiries via phone and electronic means. Actin as primary point of contact for customers, responsible for facilitating customer relationships with Support and providing advice and assistance to internal… Show more Focus to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Resolving technical questions regarding the use of and troubleshooting for our Electronic Support Services, as well as, resolving post-sales non-technical customer inquiries via phone and electronic means. Actin as primary point of contact for customers, responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues, resolution is primarily provided in real time with follow up for more complex matters. Show less

Orlando, Florida, Estados Unidos

Provide technical support to customers using Veritas Storage Foundation products that include Storage Foundation and High Availability Solutions, Veritas Operations Manager, Data Insight, Disaster Recovery Advisor, Disaster Recovery Orchestrator, High Availability Console and ApplicationHA on the Unix platform.* Work closely with customers to resolve issues that vary from installation to complex system-level problems.* Investigate, diagnose, and analyze technically difficult… Show more Provide technical support to customers using Veritas Storage Foundation products that include Storage Foundation and High Availability Solutions, Veritas Operations Manager, Data Insight, Disaster Recovery Advisor, Disaster Recovery Orchestrator, High Availability Console and ApplicationHA on the Unix platform.* Work closely with customers to resolve issues that vary from installation to complex system-level problems.* Investigate, diagnose, and analyze technically difficult and/or politically sensitive problems.* Capture customer interactions in writing including investigation, troubleshooting, and resolution of issues.* Manage workload to ensure all customers issues are handled in a timely manner and driven to resolution.* Document known issues, workarounds, and general information to add to the knowledge base.* Work in lab environments for hands-on troubleshooting and issue reproduction.* Continual learning and development to maintain knowledge of new product features, related applications, hardware and technologies. Show less

Responsible for maintaining information technology strategies by managing staff; researching and implementing technological strategic solutions.Responsible for the design, development and implementation of IT support and infrastructure systems, manage IT plans, schedules, policies and programs for an data processing, business operations, computer services, according to established goals and objectives. Coordination between 4 offices support (IBM-Mainframe, UNIX, Windows and… Show more Responsible for maintaining information technology strategies by managing staff; researching and implementing technological strategic solutions.Responsible for the design, development and implementation of IT support and infrastructure systems, manage IT plans, schedules, policies and programs for an data processing, business operations, computer services, according to established goals and objectives. Coordination between 4 offices support (IBM-Mainframe, UNIX, Windows and WEB).Leadership role in high-level tasks that include identifying emerging information technologies to be analyzed, assimilated and integrated within the organization. Oversee the development of mission-critical applications and technology to support the company’s long-term goals. Drive the implementation of development best practices throughout the organization, while governing control and ensuring objectives are achieved. Risk management, resource allocation, project prioritization, and research and recommendation of new It Platform to cover the customer demand. Travel to conferences or among satellite facilities. Like member of Quality assurance Committee, played a role in business by ensuring that products meet certain standards of quality and coordinate quality assurance programs and formulate quality control policies.Manage the implementation and day-to-day functions related to creating Business Continuity Plans and Backup Site, while also managing Disaster Recovery operations within the Bank. Responsible for interfacing with senior management and regulatory auditors. Show less

Responsible for development and migration programs, hardware, software, financial offerings, and partner skills to ease the transition to Enterprise and Mid-range Server, to improving customer satisfaction, establishing a strong foundation for future technology initiatives and ensuring the safety and reliability of online transactions for the Bank business. Project leader, acting as bridge between business needs and systems requirements, research, acquisition and configuration of all… Show more Responsible for development and migration programs, hardware, software, financial offerings, and partner skills to ease the transition to Enterprise and Mid-range Server, to improving customer satisfaction, establishing a strong foundation for future technology initiatives and ensuring the safety and reliability of online transactions for the Bank business. Project leader, acting as bridge between business needs and systems requirements, research, acquisition and configuration of all new server hardware systems. 1.- Defining the operating system, amount the different kind of UNIX, task to determine what differences are between SUN Solaris, IBM Aix and HP Ux from a performance level. 2.-Determining the hardware needed to run the new applications, depending on the number of future users, and on the amount of data, focusing only on comparing representative configurations from Oracle M9000, Sun Fire 25K, IBM Ps5 570, H-P, and different models of disk array like IBM DS8K and Shark Systems. Manage Third party suppliers and represent the interests of Banco de Venezuela in the interaction with them. Determine whether to buy or lease hardware components for new projects. Set up action plans to establish project schedules, personnel planning and revision of progress schedules, ensuring the fulfillment of systems methodology. Responsible for client relationship management, SOW (statement of work). Manage every phase of Unix Sun 25K to Unix Oracle-Sun M9K and Blade Center server migration project development. Also support feasibility, user ans system certification. In this migration project also changing the disk Array from IBM Shark to IBM Ds81k Handling and interviewing suppliers to coordinate all the processes of acquisition, include conducting a departmental needs analysis, making configuration recommendations, gathering costs and preparing cost estimates (up-from and recurring costs), preparing and placing the final order. Show less

Responsible for the IT Solution with Unix Server platform, Support to Application design, Back-end integration, Middleware gap analysis. Member of the technical team in development of emergency situation strategies and fault tolerance for Sun SF240, 440, 12k, 25K (with Solaris 8 and Solaris 10) and IBM PS5 570 Lpar server (AIX 5L), responsible for certifying the quality of the system implementation and its documentation. Main responsibilities Establish project schedules,… Show more Responsible for the IT Solution with Unix Server platform, Support to Application design, Back-end integration, Middleware gap analysis. Member of the technical team in development of emergency situation strategies and fault tolerance for Sun SF240, 440, 12k, 25K (with Solaris 8 and Solaris 10) and IBM PS5 570 Lpar server (AIX 5L), responsible for certifying the quality of the system implementation and its documentation. Main responsibilities Establish project schedules, personnel planning and revision of progress schedules concerning migration sections, reporting directly to the IT management about advances and actions to take in case of possible deviations of the plan. Represent Banco de Venezuela in different courses and events related to the new technologies and functionalities of the new Enterprise Server. (Sun Fire High-End Server Administration, Solaris System Performance Management, AIX 5L JumpStart for UNIX Professionals, Information and Comunication Technology Management, etc) Also, train local staff with the knowledge acquired in the courses, with the aim of identifying errors and possible gaps between the system functionalities and the organization requirements. Coordinate and manage the update of operating systems in enterprise and mid-range servers among others. Analysis and development of monitoring strategies for several UNIX and Windows Servers, using Quest Methodology. First line of problem management support in Database Oracle on Unix Systems, to reduce the downtime services of client's applications. Developed of backup policies using Veritas Netbackup 5.1 for a large variety of servers, applications and databases including Oracle, Ms Sql, Lotus Notes and operating system such Windows, Solaris and Aix. Show less

Responsible for the definition of requirements, analysis, design, construction, testing and implementation of the first Local Area Network (LAN) for alternate's building of Banco de Venezuela, commensurate the technology platform to new system and responding to the company requirements and needs. Main Responsibilities:⦁ Complete an overall analysis about structured wiring to install into the building.⦁ Install Operating System Novell Netware 3.12 server and test connectivity… Show more Responsible for the definition of requirements, analysis, design, construction, testing and implementation of the first Local Area Network (LAN) for alternate's building of Banco de Venezuela, commensurate the technology platform to new system and responding to the company requirements and needs. Main Responsibilities:⦁ Complete an overall analysis about structured wiring to install into the building.⦁ Install Operating System Novell Netware 3.12 server and test connectivity among workstation and main servers without modifying the systems code, reducing developing times and decreasing operational cost, thus adapting quickly to changing business and customers needs.⦁ Apply network performance management and optimization.⦁ Prepared technical reports on the operations of systems, using operating system command and executed from excel sheet.⦁ Developed nondisruptive-incremental backup strategies for large variety of servers, applications and databases including Oracle EBU with sizing and estimations techniques to implement policies and projections. Show less

Certified Banking Development, Banking And Financial Support Services, Certified

Activities and Societies: PMI, ITIL, DRP Business Continuity and Disaster Recovery in banco de Venezuela

English Language, Academic Year

Master In Information And Comunication Technology Management, Information And Comunication Technology Management, Master

Activities and Societies: Open source Information and Comunication Technology Management

Bachelor Degree In Science With Major In Information Technology, Information Technology, Bachelor

Activities and Societies: LAN, WAN ,Banking Tesis "Red Lan ATM" ..

Associate Computer Science In Analysis And Design Of Computer System, Analysis And Design Of Computer System, Associeate

Activities and Societies: Miembro del equipo de Futsal de la Universidad Paantias en Institucion de Identificacion Nacional DIEX.