Luis Barcelos Email & Phone Number

Buchser Middle School

Support specialized student needs by adhering to Individual Education Plan and implementing time management strategies to ensure productive learning environment

Santa Clara

Career hiatus to raise my children.

San Francisco Bay Area

• Managed 24 employees/contractors at client locations ensuring optimized delivery of contracted managed services; e.g., Xerox machine fleet management, copy centers, mailroom, shipping and receiving, conference room setup, courier services, reception, catering, HR staffing• Accountable for the overall performance of accounts: meeting SLA’s, achieving company and client objectives with regard to quality, safety, productivity, customer service, and financial performance.• Managed a successful Profit & Loss Statement $250,000+ per month with a healthy profit margin• Identified and secured new non-core business resulting in revenue increase of $70,000 per month • Attained 10% cost savings for client by implementing automated technology and new procedures• Increased courier route efficiency by 10% to take on new stops for client at no additional cost• Responsible for client relationship, billing, reporting, labor allocations, vendor management and KPI• Fostered high performing teams via hiring, development, appraisal, rewards, and empowerment• Client Portfolio included: Applied Materials, Palo Alto Medical Foundation, Dodge & Cox, Sheppard Mullin, Federal Home Loan Bank, GE, Palmer West, Aspect Software, Microsoft, Cooley, SCU

San Francisco South Bay Area

• Supervised 10 employees/contractors at client locations ensuring smooth operation of contracted managed services; e.g., Xerox machine fleet management and copy center services• Communicated and collaborated with customers, vendors, and all levels in the organizations• Performed quality control audits and monitored production through KPIs• Created, improved, and implemented account operation processes and procedures; e.g., created maintenance and paper delivery schedule for 450+ Xerox MFD printers• Coordinated resources and vendors to install, move, or remove Xerox equipment • Accounts supported – Agilent Technologies, Siebel Systems, Stanford University, Cisco Systems

Santa Clara Ca

• Managed and maintained fleet of Xerox equipment, which included problem diagnosis and repair• Coordinated supply inventory, monthly billing, reporting, and conducted daily client communication• Reduced supply spending by 25% within the first six months of working for Xerox