CSM, CSPO, SAFe 4.5 Certified and PMP (Certification pending). Qualified IT Professional with solid background and experience on software project implementations, Sales Operations and Customer Service. Proven experience on Project Management, Sales Operations and over 8 years of CRM and SaaS implementation, with specific knowledge in customizing, developing and administering Salesforce, MS Dynamics, Sage and Siebel. Ability on identifying and translating business needs into technical requirements, analyzing and documenting processes, and improving products using agile methodologies. Large experience in supporting direct, B2B and intermediary sales of services and products. Highly skilled at coordinating and working with cross-functional teams. Wide experience working for Insurance & Financial Services, International Trading and Telecommunications companies. Experience in building, maintaining and growing relationships with stakeholders and customers. Enthusiastic about taking leadership and facilitating team collaboration. Effective communicator and closer. Highly skilled in overcoming objections. Experience addressing, meeting and presenting to different stakeholders. Analytical and structured thinker. Self-learner. Fluent in English and Spanish.