Responsible for achieving or exceeding the budgeted financial performance in alignment with the revenue growth strategy for a dental practice in partnership with the Owner Dentist. Expert in the local market, leveraging best practices and implementing the PDS Operational Mode while providing the leadership and guidance to achieve individual and team success.

Strategic planning, opening, and executing from concept to creation, of the first-of-its-kind distribution center for Michael Kors. This distribution center has since been used as a model to maximize process efficiency nationwide. • Responsible for receiving, processing, transferring, and distributing all merchandise in the Orlando market with an average of 15,000 units per week. • Management and daily operations included scheduling, payroll, HR procedures, training, truck fleet, conflict resolution, interviewing, hiring and personnel.• Maximized labor efficiency and reduce cost by almost 40% by implementing new procedures. • Led inventory management and back of house operations at a district level for 10+ stores across Florida.• Coordinated and executed new store openings in the states of Florida, Missouri, New York, and Louisiana.

Managed profit-generating retail operations of a $25 million-dollar store, which has been ranked as #1 in traffic and #3 in volume company-wide while supervising a staff of 67 employees ensuring continuous delivery of outstanding customer service. • Responsibilities included scheduling, HR procedures, training, and payroll.• Managed store budget and forecast to ensure compliance with store Profits & Loss.• Oversaw all areas of inventory control and loss prevention, including shrink rate on a high-risk tier 1 level store, physical security, and store cash control.

Assistant Store ManagerTactical business manager that ensured the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence, motivated the team, executed effective day to day business, operational procedures, exceeded KPI metrics.• Established sales goals, managed budget, devise sales forecast.• Consistently exceeded annual goals in key metrics, such as profit, sales, employee retention, and customer service.• Responsibilities included scheduling, HR procedures, training, and payroll.

Sales Supervisor that made part of the beginning stages of Michael Kors and that led the store to consistently exceeded sales goals for 13 consecutive months while maintaining a high quality KPIs 2.4 UPT (Units per Transaction) and ADS (Average Dollar Spent) by mainlining a customer-oriented focus and delivering the highest quality of customer service. • Supported company operation needs at a district level by training new managers, serving as consultant for new processes, and covering as acting store manager in other stores within the market as needed.• Cultivated customer relationships by continually developing knowledge of current trends, styling and selling techniques.

Supported store leadership by training and developing new hires, executing floor sets and ensuring organization standards were being met throughout the store. Ranked top seller with an average of 91% positive score on secret shopper audits