Luis Carlos Muñoz Prieto Email & Phone Number

- Implementation of Informatica MDM and Data Quality new capabilities. - Implementation of new functionalities, automation processes at Salesforce Service.- Implementation of the monitoring and alerts of the REST services of Intelligence Integration.- Enhancements of Architecture for CRM Intelligence Integration Services on the Microservices platform.- Follow-up of the migrations to Salesforce of interfaces for the decommissioning of Siebel and DWH.- Documentation, Monitoring and Reporting of Intelligence Integration Services in IBIS.- Evaluation of the quality of the new REST services implemented.- Coordination of a wide variety of suppliers: Niit, TCS, Accenture, Indra, Everis, Autentia, Tinamica, TheCocktail, LeadClic ...- Coordination and monitoring of the processes defined by IAG for the life of the projects.- Definition and implementation of processes for the implementation of GDPR in Iberia.

Madrid Y Alrededores, España

-Analysis, Estimation, Control and Cost Management throughout the project life -Drafting of Project Specifications-Definition of activities and responsible for reaching the objectives-Evaluation of the quality of new services and products developed-Analysis tools and market products for Airlines-Coordination with the business areas, to collect requirements, project needs, opportunities to generate business to the company, improvement options, and monitoring of projects.-Responsible for reaching the objectives in scope, times, and Quality.-Evaluation of the Quality of the new Services and products developed.-Search for technical solutions that meet the evolutionary needs of the platform.-Ensuring that the necessary resources, both from suppliers and infrastructure, are available to the project when needed.-Cross-management of all the areas involved in the success of the projects, with focus on risk management, mitigation actions, exhaustive monitoring of intermediate milestones, critical path and dependencies and deadlines.-Final Certification Processes, and Monitoring after implementation.-Participation of the Governance and Steering of the key projects that I have led, such as the integration of British Airways Holidays as a tour operator of the company, or the creation of the Online Payments platform.-Played a key role within the framework of the merger with British Airways, Direct Channel.-Coordination of projects at international level with different companies in the sector, such as American Airlines, British Airways, Finnair, JAL, Amadeus, Allianz, Google ...-Definition in the processes of selection of service providers at the company level.-Negotiation of offers and contracts with suppliers.-Follow-up of contracts and billings.-Coordination of suppliers: IBM, Niit, TCS, INDRA, ATOS, LEDA, AMADEUS, Allianz, AKAMAI, Cybersource, Avis, Everis, Autentia etc -Management of security measures and data protection within the infrastructure.

Madrid

- Definition of Architecture for CRM Intelligence Integration Services on the Microservices platform- Implementation of the monitoring and alerts of the REST services of Intelligence Integration.- Follow-up of the migrations to Salesforce of interfaces for the decomissioning of Siebel.- Documentation, Monitoring and Reporting of Intelligence Integration Services in IBIS.- Evaluation of the quality of the new REST services implemented.- Coordination of a wide variety of suppliers: Niit, TCS, Accenture, Indra, Everis, Autentia, ...- Coordination and monitoring of the processes defined by IAG for the life of the projects.- Definition and implementation of processes for the implementation of GDPR in Iberia.

Madrid Y Alrededores, España

-First point of contact for the coordination of the responsible teams working for the maintenance of Iberia.com platform.-Coordination point between Business and Production teams.-Definition of procedures in order to ensure the operation of the Production platform.-Responsible for managing the different actions to protect the platform against international attacks (Anti-hacking, Denial of service attacks etc).-Prevention for the stability of the platform, protecting the service operability and ensuring the best conditions for the achievement of business objectives during normal conditions and under Special Offers Campaigns.-Monitoring of different levels of service with external suppliers (Indra Niit, Amadeus, Akamai, ATOS, Allianz, etc).

University Degree In Mathematics In 1996, Phd Mathematics Studies In 1998, Mathematics

University Degree in Mathematics at University of Seville, obtaining A qualifications at the lecture of my Degree Thesis centered.

Certificate On Teaching Capabilities, Mathematics

Certificate on Teaching Capabilities by the Educational Sciences Institute of University of Seville with A qualifications.