Luis Carlos Rojas Moraga Email & Phone Number

Costa Rica

Heredia, Costa Rica

Bachelor Degree in Computer Engineering or pursuing final year of careerKnowledge in Visual Basic .Net C#Knowledge in SQLKnowledge in GIT RepositoriesBilingual English B2 Level (CEFRL)

Costa Rica

Functions:During daily basis support:• Deliver excellent technical and non-technical customer support to the users• Responsible for reproducing / confirming product defects and reporting such defects to Field Engineering and Product Management for future consideration• Ensure resolution of daily and escalated customer issues of a complex scope that impact the team and overall business objectives• Research solutions to new or unknown issues• Design and develop one or more courses of action, evaluate these courses in a test environment, and implement the best solution to the problem• Develop software minor releases to address production bugs• Monitor queue and metrics, tracking performance and situational issues in real time, responding accordingly per procedures• Attending technical meetings, preparing reports when requested• Provide afterhours coverage as part of an on-call rotation schedule as needed• Mentor team members and assist them with expanding their skill sets

San Jose, Costa Rica

Functions:• Development new software features. Modify and enhance existing software for clients within expected time, quality and completion metrics • Active participation in scoping, design, and pricing exercises as part of the development team • Testing of software and ensuring that completed work correctly meets requirements, and is in accordance with agreed designs • Work in conjunction with other developers on development projects and ensure that your work is compatible with, and does not duplicate the work of others • Diagnose and repair software problems or bugs, and assist clients with technical problems and help to resolve those problems • Work with Senior Development staff to ensure code is managed and controlled according to the source control strategy for the project in question.• Participating in execution and documentation of tests.