Luis Carrillo Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Orchestrated seamless collaboration across sales, specialized teams, including marketing, product, and engineering, to formulate highly effective sales strategies. Skillfully compiled, and communicated technical.
• Strategically designed and flawlessly executed comprehensive sales engagement plans that not only fortified client and partner relationships but also facilitated accelerated time-to-market for customers. Leveraging.
• Managed customer proof-of-concept initiatives and provided technical product and architecture presentations, highlighting key product features and functionalities to increase probability of winning the deal resulting.
• Expertly addressed RFIs, RFPs, and RFQs, tailoring responses to precisely align with customer needs. Demonstrated profound technical expertise, highlighted solution capabilities, and underscored the unique value.
• Championed cross-functional collaboration by spearheading strategic discussions with team members, leading to the development of cutting-edge sales approaches. I meticulously analyzed account trends and adeptly.

Crystal Lake, Illinois

• Managed and administered SCCM environment for 10,000+ client environment, providing Level 2 support to sustain SCCM operations and maintenance.
• Developed and maintained SCCM infrastructure to deploy, manage, and update software across the organization’s Windows environment globally. Created custom SCCM reports to provide visibility into software and Hardware.
• Conducted SCCM infrastructure upgrades and migrations to ensure compatibility with the latest software and operating systems.
• Implemented SCCM task sequences for automated operating system deployment (OSD), reducing deployment time by 30%. Managed Windows images (OSD) (Windows XP, 7,8,10) with drivers for multiple platforms using SCCM Task.
• Managed SCCM collections, ensuring accurate targeting of software deployments and compliance reporting.
• Designed and implemented software update management strategies using SCCM, reducing security vulnerabilities by 95%.

Department Of Veterans Administration, Hines IL

• Performed technical engineering Level 2 support services, relating to SCCM systems, including support of multiple Windows operation systems (Windows 2008 Server, XP, and 7)
• Provided Level 3 support to Field personnel, monitored SCCM site Distribution Points (DPs), and Branch Distribution Points (BDPs) to proactively remediate any issues.
• Developed project scopes, monitored key metrics, determined opportunities for improvement, and proactively identified risks, issues and mitigation plans to ensure on-time project completion.
• Proactively formed solid relationships with internal stakeholders, listened to their needs, and improved user satisfaction by addressing issues and escalating for prompt resolution (as needed)
• Leveraged best practices and program lessons learned to create more robust processes, drive better accountability, mitigate risk, and improve efficiency.

Department Of Veterans Administration, Hines IL

• Performed technical engineering Level 2 support services, relating to SCCM systems, including support of multiple Windows operation systems (Windows 2008 Server, XP, and 7)
• Provided Level 3 support to Field personnel, monitored SCCM site Distribution Points (DPs), and Branch Distribution Points (BDPs) to proactively remediate any issues.
• Developed project scopes, monitored key metrics, determined opportunities for improvement, and proactively identified risks, issues and mitigation plans to ensure on-time project completion.
• Proactively formed solid relationships with internal stakeholders, listened to their needs, and improved user satisfaction by addressing issues and escalating for prompt resolution (as needed)
• Leveraged best practices and program lessons learned to create more robust processes, drive better accountability, mitigate risk, and improve efficiency.