Luis Carrillo Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Orchestrated seamless collaboration across sales, specialized teams, including marketing, product, and engineering, to formulate highly effective sales strategies. Skillfully compiled, and communicated technical insights, contributing significantly to the successful closure of customer deals, and enhancing overall team cohesion and performance.• Strategically designed and flawlessly executed comprehensive sales engagement plans that not only fortified client and partner relationships but also facilitated accelerated time-to-market for customers. Leveraging Dell's diverse portfolio of solutions, guided clients in cost-effective integration of cutting-edge technologies, delivering tangible value and driving mutual success.• Managed customer proof-of-concept initiatives and provided technical product and architecture presentations, highlighting key product features and functionalities to increase probability of winning the deal resulting in significant revenue for the company while retaining or acquiring new customers.• Expertly addressed RFIs, RFPs, and RFQs, tailoring responses to precisely align with customer needs. Demonstrated profound technical expertise, highlighted solution capabilities, and underscored the unique value propositions of our products. This meticulous approach not only led to the retention of existing clients but also secured new customer acquisitions, cementing our organization's reputation for excellence.• Championed cross-functional collaboration by spearheading strategic discussions with team members, leading to the development of cutting-edge sales approaches. I meticulously analyzed account trends and adeptly navigated changing account dynamics, consistently unearthing untapped sales opportunities, which led to substantial revenue growth and enhanced market positioning.

Crystal Lake, Illinois

Managed and administered SCCM environment for 10,000+ client environment, providing Level 2 support to sustain SCCM operations and maintenance. • Developed and maintained SCCM infrastructure to deploy, manage, and update software across the organization’s Windows environment globally. Created custom SCCM reports to provide visibility into software and Hardware inventory, compliance, and deployment status.• Conducted SCCM infrastructure upgrades and migrations to ensure compatibility with the latest software and operating systems.• Implemented SCCM task sequences for automated operating system deployment (OSD), reducing deployment time by 30%. Managed Windows images (OSD) (Windows XP, 7,8,10) with drivers for multiple platforms using SCCM Task Sequencing to support sites globally to support mass deployments.• Managed SCCM collections, ensuring accurate targeting of software deployments and compliance reporting.• Designed and implemented software update management strategies using SCCM, reducing security vulnerabilities by 95%. • Configured and maintained SCCM site hierarchy, including primary sites, distribution points, and software update points. This included 1E Nomad to streamline software deployments and reduce network bandwidth to slow sites. Provided SCCM troubleshooting and support to end-users, resolving issues related to software deployment and patch management.• Implemented SCCM role-based access control (RBAC) to enforce security policies and restrict access to sensitive resources. This included designing, deploying, and maintaining Identity and Access Management (Active Directory, DNS, ADFS, Citrix/RDS).

Department Of Veterans Administration, Hines Il

• Performed technical engineering Level 2 support services, relating to SCCM systems, including support of multiple Windows operation systems (Windows 2008 Server, XP, and 7)• Provided Level 3 support to Field personnel, monitored SCCM site Distribution Points (DPs), and Branch Distribution Points (BDPs) to proactively remediate any issues.• Developed project scopes, monitored key metrics, determined opportunities for improvement, and proactively identified risks, issues and mitigation plans to ensure on-time project completion.• Proactively formed solid relationships with internal stakeholders, listened to their needs, and improved user satisfaction by addressing issues and escalating for prompt resolution (as needed)• Leveraged best practices and program lessons learned to create more robust processes, drive better accountability, mitigate risk, and improve efficiency.

Department Of Veterans Administration, Hines Il

• Performed technical engineering Level 2 support services, relating to SCCM systems, including support of multiple Windows operation systems (Windows 2008 Server, XP, and 7)• Provided Level 3 support to Field personnel, monitored SCCM site Distribution Points (DPs), and Branch Distribution Points (BDPs) to proactively remediate any issues.• Developed project scopes, monitored key metrics, determined opportunities for improvement, and proactively identified risks, issues and mitigation plans to ensure on-time project completion.• Proactively formed solid relationships with internal stakeholders, listened to their needs, and improved user satisfaction by addressing issues and escalating for prompt resolution (as needed)• Leveraged best practices and program lessons learned to create more robust processes, drive better accountability, mitigate risk, and improve efficiency.