Luis C. Email & Phone Number

Punta Cana, La Altagracia Province, Do

Punta Cana, La Altagracia, Dominican Republic

We are a hotel management company and sales representation for independent hotels. We Operate hotels and vacation rentals in the Caribbean and Latam.

Caribbean

-GMHotel Grand Memories Cayo Santa Maria, Cuba 5* 448 Rooms All inclusive Resort -Room Division Task Force Luxury Resort Royalton St.Lucia 5* All Inclusive Luxury Resort -Hotel Grand Memories Varadero, Cuba458 Suites Pre Opening Task Force after Huracane Maria-Hotel Memories Resort Varadero , Cuba 4 * 1035 Rooms All inclusive ResortPre Opening Task Force after Huracane Maria

Leamington , Ontario

Implementation and development of the Roma Club Rewards program Coordinate weddings and corporate eventsReview BEO with the costumer Manage the social media Supervise BOH and FOH teamImplementation of POS systemImplementation of SOP Operational manualPromotion and marketing of the club and special eventsCreation of the new website

Four Points By Sheraton Edmonton International Airport

Acting as Food and Beverage Manager of Four Points by Sheraton Nisku

Edmonton, Canada Area

• Assist management with revenue management, OTAS and A/R accounts• Complete room inspections according to room standards• Block groups in Vahalla portal and processing in Galaxy • Handle guests' concerns GEI Starwood• Make and modify guest reservations• Manage social media channels. Results grown our fans page,more guest interaction and increase revenue per this channel. Ranked # 1 at TripAdvisor Link: http://www.tripadvisor.es/Hotel_Review-g181800-d4607506-Reviews-Four_Points_by_Sheraton_Edmonton_International_Airport-Nisku_Alberta.html

Canada

*Development B2C & B2B websites*Development franchise standards *Manage all the agreements suppliers and re sellers *Development annual Budget and marketing plan

Drayton Valley, Alberta, Canada

• Responsible for managing the operation of room division including communications,guest services and security• Maintaining a strong focus on customer service and quality of experience• Responsible for management of hotel pub (350 seats), lounge (75 seats) and VLT room(Increase liquor sales by 20 % and lower to 25 % liquor cost)• Responsible for managing social media channels (Increase fans 60%, Group interaction and sales from social media channels) • Updating, reviewing and standardizing job task checklists and operational training manuals for room division and F&B department• Performing and reviewing Health & Safety inspections• Supervise personnel including training, monitoring and evaluating performance• Respond to customer requirements, needs, complaints and inquiries• Perform daily operations (scheduling, payroll, ensuring policies and procedures arefollowed)

Edmonton, Canada Area

Perform daily operations (scheduling, payroll, ensuring policies and procedures arefollowed, customer service, opening and closing duties)· Completed weekly inventory and liquor costing· Coordinate catering operations and room service for two hotels (Four Points bySheraton and Hampton Inn by Hilton)· Liaise with general manager of hotels to ensure customer satisfaction with restaurant,in-room dining and catering services· Performing and reviewing Health & Safety inspections· Develop training manuals for new staff· Coordinate hiring of international staff · Manage customer complaints

Toronto, Canada Area

*Four Diamond Hotel• Responsible for the effective daily operations of the front office including training and development, performance management, and guest satisfaction• Room inspections • Front Office Duties• Constant communication with sales and reservation departments • Responsible for completion of daily accountability audits• Co-ordinates the development of service improvement committees and putting these recommendations into action• Responsible for completion of night audit and DRR reports

Bavaro Princess Hotel & Resorts

*Development a training program for Housekeeping department. As a result of the training the department increased the score and the complaint are lower.

Dominican Republic

Bahia Principe Hotels and Resorts

• Increased revenue while successfully staying within yearly budgetary allocation • Maintained company standards of quality ensuring customer satisfaction • Perform daily operations (scheduling, payroll, ensuring policies and procedures are followed, Daily financial reports, customer service, opening and closing duties) • Coordinate catering operations • Develop training for the Team• Coordinate hiring of international staff (hospitality school internship program) • Manage customer complaints

Santo Domingo

-Menu and Recipe creation-Daily operation Government Kitchens-Daily portions of food 3,400 to 4,000 -Coordinate Catering and Banquets

Santo Domingo

Hospitality Managements, Marketing And Revenue Management, Master Certification

•Understanding Team Dynamics •Facilitating Group Decisions •Improving Personal and Workgroup Productivity •Managing People More.

Certification, Retirement Communities Management

Curriculum Healthcare Administration Overview Financial Management of Retirement Communities Sales and Marketing for Retirement.

Master Certification, Hotel Operation Management, Master Certification

Activities and Societies: Bahia Principe Hotels and Resorts ProgramHotel Operation Management

Culinary Arts/Chef Training, Diploma

Arts Culinary management