Globally managed the Oracle quoting system, Install Base and Service Contracts to process maintenance and support renewals of Speech Recognition and Imaging software:• Created and implemented 2 Oracle global programs: Process redesign of $350M software delivery and $150M anual revenue in maintenance of software renewal business. • Executed and implemented Corporate Training on Enterprise Research Planning Strategies• Create and maintain user guides, reference manuals and training… Show more Globally managed the Oracle quoting system, Install Base and Service Contracts to process maintenance and support renewals of Speech Recognition and Imaging software:• Created and implemented 2 Oracle global programs: Process redesign of $350M software delivery and $150M anual revenue in maintenance of software renewal business. • Executed and implemented Corporate Training on Enterprise Research Planning Strategies• Create and maintain user guides, reference manuals and training materials • Train and support clients in new business processes as needed globally• Act as primary liaison between users and IT project team • Manage user expectations and requirements scope • Review/analyze a business environment and work with users to identify improvements • Document and manage Business Requirements and Functional Specification Documents• Write test Scripts for new application development or business process changes• Work closely with architects, developers and users to ensure developed functionality meets business requirements • Provide status to team leads and other project managers • Identify and communicate project/data/system risks and recommend solutions Show less

Supplement the staff and provide assistance in critical areas and management of projects. I.e. (corporate IT strategy and intelligence):• Monitor IT projects in New England area.• Researched corporate Information Technology strategy and intelligence.