Luis Diaz Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

🔹 Client Satisfaction Champion: Spearheaded initiatives resulting in a remarkable 15% increase in client satisfaction scores within just six months.🔹 Strategic Collaborator: Worked closely with cross-functional teams to identify and resolve issues, driving a notable 10% improvement in overall service quality.🔹 Risk Mitigation Maestro: Adept in risk management principles, ensuring strict adherence to department policies and procedures. Maintained impeccable track record handling high-profile portfolios with zero compliance breaches, contributing to a substantial 20% reduction in risk exposure for both the firm and clients.🔹 Continuous Improvement Advocate: Pioneered process efficiencies through keen identification and implementation of improvement opportunities, resulting in an impressive 25% increase in team productivity.🔹 Mentorship Maven: Passionately mentored team members, cultivating a positive culture of learning and growth, which significantly reduced resolution time for client issues by 30%.

New York, United States

Served as the first point of contact with users via Zendesk live chat, email, and phone support to assist with account questions and offer solutions as needed. Also, troubleshooted banking issues through our partners Plaid and Helix.Collaborated on a team of three to address all Invest related Customer Success questions/concerns.Identified product opportunities and technical issues via data storytelling using KPIs to ensure department goals were met. Worked with respective product or backend development teams to create effective solutions that reduced customer churn and fraud.

New York, Ny, United States

Managed East Coast Greenway signage expansion and maintained the QGIS-based online trip planner for NY & NJ.Built and sustained partnerships with public agencies, elected officials, and organizations to advance greenway development.Led advocacy efforts for regional initiatives, organized fundraising events like the NYC to Philadelphia bike ride, and supported team recruitment alongside senior staff.

New York, United States

Interacted with users via Zendesk Support, email, and phone to provide account assistance and offer solutions as needed. Contributed to the successful launch of the Qapital Invest platform by collaborating on its development using feedback from beta testers.Served as the go-to person for all Investment Customer Success questions/concerns and worked with various teams to achieve company metrics. Also, collaborated on the onboarding and training of new CS Agents.

New York, New York, United States

New York, New York, United States

New York, New York, United States

New York, New York, United States

New York, New York, United States

Master Of Science - Ms, City/Urban, Community And Regional Planning

Completed requirements for the Master of Science Degree at the Pratt Institute’s Graduate Center for Planning and the Environment.

Bachelor Of Arts (B.A.), Urban Studies, 3.65

Activities and Societies: Alpha Sigma LambdaDuring the Winter of 2017/2018, as part of my honors research project, I surveyed small.

Associate Of Science (A.S.), Business Administration And Management, General, 3.7

Activities and Societies: Phi Theta KappaCompleted requirements toward Associate of Science degree in Business Administration with Honors.