Luis Diaz Email and Phone Number
Luis Diaz work email
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Luis Diaz personal email
Luis Diaz phone numbers
I am a results-driven professional with a proven track record in client services across the luxury, technology, and financial sectors. I specialize in boosting client satisfaction and operational efficiency through strategic risk management and process optimization. Passionate about building lasting client relationships, I thrive in collaborative environments where achieving business objectives and exceeding expectations are the top priorities.
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Passenger Service Agent (Frontier Airlines)SwissportChicago, Il, Us
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Client Services AssociateJpmorgan Chase & Co. Feb 2023 - Mar 2024Chicago, Illinois, United States🔹 Client Satisfaction Champion: Spearheaded initiatives resulting in a remarkable 15% increase in client satisfaction scores within just six months.🔹 Strategic Collaborator: Worked closely with cross-functional teams to identify and resolve issues, driving a notable 10% improvement in overall service quality.🔹 Risk Mitigation Maestro: Adept in risk management principles, ensuring strict adherence to department policies and procedures. Maintained impeccable track record handling high-profile portfolios with zero compliance breaches, contributing to a substantial 20% reduction in risk exposure for both the firm and clients.🔹 Continuous Improvement Advocate: Pioneered process efficiencies through keen identification and implementation of improvement opportunities, resulting in an impressive 25% increase in team productivity.🔹 Mentorship Maven: Passionately mentored team members, cultivating a positive culture of learning and growth, which significantly reduced resolution time for client issues by 30%. -
Customer Success Agent (Invest Specialist)Qapital Mar 2022 - Feb 2023New York, United StatesServed as the first point of contact with users via Zendesk live chat, email, and phone support to assist with account questions and offer solutions as needed. Also, troubleshooted banking issues through our partners Plaid and Helix.Collaborated on a team of three to address all Invest related Customer Success questions/concerns.Identified product opportunities and technical issues via data storytelling using KPIs to ensure department goals were met. Worked with respective product or backend development teams to create effective solutions that reduced customer churn and fraud. -
Ny & Nj CoordinatorEast Coast Greenway Alliance Jun 2021 - Mar 2022New York, Ny, United StatesManaged East Coast Greenway signage expansion and maintained the QGIS-based online trip planner for NY & NJ.Built and sustained partnerships with public agencies, elected officials, and organizations to advance greenway development.Led advocacy efforts for regional initiatives, organized fundraising events like the NYC to Philadelphia bike ride, and supported team recruitment alongside senior staff. -
Customer Success AgentQapital Oct 2017 - Jun 2019New York, United StatesInteracted with users via Zendesk Support, email, and phone to provide account assistance and offer solutions as needed. Contributed to the successful launch of the Qapital Invest platform by collaborating on its development using feedback from beta testers.Served as the go-to person for all Investment Customer Success questions/concerns and worked with various teams to achieve company metrics. Also, collaborated on the onboarding and training of new CS Agents.
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Customer Care AssociateSpreemo Health Sep 2016 - Oct 2017New York, New York, United States -
Apple Solutions Consultant - Reseller Specialist.Apple Nov 2015 - Aug 2016New York, New York, United States -
Retail Sales ConsultantT-Mobile Nov 2014 - Oct 2015New York, New York, United States -
Retail Sales ManagerThe Art Of Shaving Sep 2010 - May 2014New York, New York, United States -
Retail Sales SupervisorLucky Brand Oct 2008 - Sep 2010New York, New York, United States
Luis Diaz Education Details
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City/Urban, Community And Regional Planning
Frequently Asked Questions about Luis Diaz
What company does Luis Diaz work for?
Luis Diaz works for Swissport
What is Luis Diaz's role at the current company?
Luis Diaz's current role is Passenger Service Agent (Frontier Airlines).
What is Luis Diaz's email address?
Luis Diaz's email address is ma****@****ple.com
What is Luis Diaz's direct phone number?
Luis Diaz's direct phone number is +175762*****
What schools did Luis Diaz attend?
Luis Diaz attended Pratt Institute, The City College Of New York, Laguardia Community College.
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